Charlotte Low, COO at Colosseum Dental UK: I Never Went to University and I Run UK's Operations of Major Group
My Duvet Flip by Jack Parsons
Jack Parsons
4.2 • 8 Ratings
🗓️ 7 May 2026
⏱️ 45 minutes
🧾️ Download transcript
Summary
About Charlotte
Charlotte Low is the COO at Colosseum Dental UK, overseeing 80 dental practices across England and Wales. She started work at 15, skipped university, qualified as an accountant, and spent years across multiple industries before finding her home in dentistry. She now sits on the executive board and has led a culture transformation that cut staff turnover from 55% down dramatically by putting people first.
About Colosseum Dental
Colosseum Dental is Europe's largest dental group with over 630 practices across the continent and 80 in the UK. They offer career pathways from dental nursing apprenticeships through to clinical and operational leadership, and are passionate about making dentistry accessible for people from all backgrounds.
Chapters
00:00 Introduction
02:30 Charlotte's first job at 15 and working across generations
08:00 Why she chose not to go to university
14:00 Her first office job and what it taught her about leadership
22:00 Finding her way into the dental industry
30:00 What the COO role actually involves day to day
38:00 How Colosseum Dental cut 55% staff turnover
46:00 Partnering with Great Place to Work
54:00 Apprenticeships and careers in dentistry
01:02:00 Advice for young people starting out
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Transcript
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| 0:00.0 | I'm in a position now where I would say I'm in my dream job. |
| 0:05.0 | Hi, I'm Charlotte Lowe, Chief Operating Officer of Coliseum Dental. |
| 0:08.0 | We have 80 dental practices across the UK, work with 1,400 colleagues facilitate 1 million dental appointments, |
| 0:15.0 | and this is my duvet. |
| 0:16.0 | The brief that I got, well, I only get one word, and the word I got was teeth. |
| 0:20.0 | Teeth. That's a great way to be known. |
| 0:24.6 | I think you need to embrace the people that you work with because you'll learn a lot from different age groups. |
| 0:29.6 | When did you become your fully, truly authentic self? |
| 0:33.6 | I probably spent the first five years of work trying to differentiate personal and professional life until I realised that you can absolutely blend the two and now what sees what you get. |
| 0:46.3 | I love it. |
| 0:47.3 | Where's the accent from? You have a little twang? |
| 0:51.3 | I do have a twang. I'm from Bristol. |
| 0:53.3 | Born and bread. Always been there. Where twang. I'm from Bristol. Yes. Born and bread. |
| 0:55.0 | Always been there. |
| 0:56.0 | Where do you think I'm from? |
| 0:57.0 | Six. |
| 0:58.0 | Yeah. |
| 0:59.0 | Has there been any shock moments in your career for the good, the bad, like that's just like, |
| 1:03.0 | literally made you stop and change your old belief system or something? |
| 1:07.0 | The shock for me was when I moved into healthcare and realised what the bigger |
| 1:12.1 | purpose behind that was, I thought, gosh, this is so much more rewarding than just a day job. |
| 1:17.5 | And it makes me work a lot harder because of it. This is what this shows about. It's all about |
... |
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