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Coaching Real Leaders

Caught in the Middle

Coaching Real Leaders

Harvard Business Review / Muriel Wilkins

Executive, Business/careers, Leadership, Careers, Business/management, Sessions, Hbr, Coaching, Review, Society & Culture, C-suite, Leaders, Harvard, Business, Management

4.8660 Ratings

🗓️ 19 January 2021

⏱️ 38 minutes

🧾️ Download transcript

Summary

Her boss is white. Her staff are people of color. She’s been walking a tightrope between addressing her boss’s microaggressions and making her team feel safe. But so far, it’s not working. Host Muriel Wilkins coaches this leader through this tension toward the actions she can take to improve the situation and build a healthier culture at her organization.

Transcript

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0:00.0

HBR Presents.

0:03.0

I'm Muriel Wilkins, and this is Coaching Real Leaders, part of the HBR Presents Network.

0:20.2

I'm a longtime executive coach who works with highly successful leaders who've hit a bump in the road.

0:25.6

My job is to help them get over that bump by clarifying their goals and figuring out a way to reach them.

0:31.7

I typically work with clients over the course of several months, but on this show, we have a one-time coaching meeting, focusing

0:39.0

on a specific leadership challenge they're facing.

0:47.8

Today's guest who will call Diane to retain her confidentiality is an experienced leader

0:53.7

handing up a nonprofit organization as its

0:56.1

executive director. She's intensely mission driven, and over the span of her career, she's worked

1:02.0

really hard to infuse her organization with a culture of inclusion. And she now faces a common

1:07.4

problem, feeling caught in the middle between the person she reports to and those

1:12.0

she leads. Where I'm incredibly challenged right now is that because I have built an organization

1:19.7

where everybody's voice counts and everybody needs to sort of speak their mind and is encouraged

1:26.3

to share how they're feeling and,

1:28.0

you know, what they're experiencing. We're currently in this like very uncomfortable position

1:34.3

where my team is having issues with the founder, who is a very, very wealthy white man.

1:42.1

So Diane identifies as a white woman and has a longstanding commitment to being

1:46.6

an anti-racist leader. And here she finds herself caught in the middle between her staff and her

1:51.9

boss, with the added complexity of racial and power dynamics that exists between the founder,

1:57.5

a wealthy older white male philanthropist, and her team who are younger people of

2:02.0

color, all at a time of rising racial tensions that are too explicit to ignore and are playing

2:07.9

out in every workplace across the country.

...

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