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Am I the Genius?

Cashiers, When a Card is DECLINED, what is the MOST INTERESTING Customer Reaction?

Am I the Genius?

youtube.com/@amithegenius

Self-improvement, Education

4.7643 Ratings

🗓️ 23 November 2023

⏱️ 22 minutes

🧾️ Download transcript

Summary

Am I the Genius? on 🔴YouTube - youtube.com/@amithegenius?sub_confirmation=1 Am I the Jerk? on 🟢Spotify - https://open.spotify.com/show/0uEkxvRMpxLuuHeyPVVioF?si=4cb713891a6f4488 👉👉👉SUBMIT YOUR OWN STORIES HERE ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://amithejerk.com/submit⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

Cachiers? What's been the most interesting reaction you've experienced when someone's gotten their card declined?

0:05.0

Not necessarily a bad customer behavior story, but one that I'll share anyway.

0:09.0

I was a cashier at a chain hardware store, the big orange one. A mom, dad and a few kids, all in ill-fitting clothes, but pleasant as all get out,

0:17.0

come up to the register and look like they're having a rough day. They have three carts full of merchandise, all basic stuff.

0:23.6

One of everything you would need if you were moving out or starting from scratch.

0:27.6

Toilet paper, cleaning supplies, mop, broom, light bulbs,

0:30.6

carts full of just everything you can imagine.

0:32.6

I ask, you guys moving to a new place?

0:34.6

The mother says, actually our house burned down. I apologize for their

0:38.7

circumstances and continue to ring up their items. The total ends up over $1,000. I run their card,

0:44.7

and it's declined. At this particular department store, you're allowed to discount a total up to

0:49.2

$50 without manager approval. So I do that, and it's still declined. The parents look like they're at their complete breaking point,

0:56.4

but are taking it so gracefully for a family with three kids who just lost everything.

1:00.8

The mom tears up and starts calmly making decisions about what to put back.

1:04.6

I asked them to hang tight, pulled the manager aside, and explained the situation.

1:08.4

The manager and I walked back to the family and they are still

1:10.9

eliminating things. And my manager took 50% of the entire transaction, then added a 10% senior

1:16.6

discount and a 10% military discount on top of everything. The card then worked and they were

1:21.6

incredibly grateful and nearly in tears as I bagged everything up. I'll never forget how awesome

1:26.4

that manager was. I didn't even

1:28.4

really have to explain anything after I said, so their house burnt down, and she immediately

1:32.8

jumped into action to show some compassion.

...

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