Can you really trust online cruise reviews?
Royal Caribbean Blog Podcast
Matt Hochberg
4.9 • 663 Ratings
🗓️ 11 June 2025
⏱️ 28 minutes
🧾️ Download transcript
Summary
Fake reviews have been a problem for years, but there's still a lot of value in reading the real ones. Colleen McDaniel is the Editor-in-Chief at Cruise Critic, and shares how they the problem and why online reviews are still very useful.
Share with me your thoughts, questions and comments via...
- Twitter: @therclblog
- Facebook: /royalcaribbeanblog
- YouTube: royalcaribbeanblog
- Email: [email protected]
- Leave a voicemail: (408) 6ROYAL6
You can subscribe to the Royal Caribbean Blog Podcast via iTunes, Google Play, Stitcher or RSS.
Transcript
Click on a timestamp to play from that location
| 0:00.0 | One of the best things about the internet is its ability to provide information. |
| 0:07.7 | And online reviews have been like probably the thing you started using the internet for |
| 0:13.2 | decades ago, right? When you were Googling or pre-meet before then, that was probably Yahooing |
| 0:18.5 | or even before that, my Jeevesing, different reviews of |
| 0:22.6 | what you should do, right? Are these things a good idea? Should I buy this? Should I buy that? |
| 0:27.5 | And for cruises, I think that's definitely one of the things that a lot of people use to get more |
| 0:32.8 | information about which cruise they should go on. And without a shadow of a doubt, the one website that everybody goes to to get reviews |
| 0:39.4 | of cruise ships and cruise lines is definitely CruiseCritic.com. |
| 0:42.4 | I know I have. |
| 0:42.9 | That's how I got my feet wet within the world of cruising. |
| 0:46.1 | And joining me today is Colleen McDaniel, who's the editor-in-chief ofcritic.com. |
| 0:50.8 | And I think I say for a lot of people out there, there is no better resource for reviews than your website, Colleen. So thank you for joining me here today. |
| 1:00.0 | Oh, my gosh. Thank you for saying that. I'm super excited to talk with you as always, Matt. Absolutely. I, you know, I wanted to bring you on because I think our audience knows about crease critic. This is not probably surprised to them. |
| 1:12.8 | But what is different, I feel like in 2025 compared to 5, 10, 15 years ago when you're talking about online reviews is how do you really navigate them? |
| 1:21.3 | How do you find a review that's valuable? |
| 1:23.8 | Because there's a lot of things. |
| 1:24.9 | There are those notorious one star reviews, right, |
| 1:28.2 | about from someone who believes that's like, worst cruise ship ever. And then also you have the other |
| 1:32.8 | aspect, which is AI reviews, which is becoming a really big problem, particularly in Amazon. |
| 1:38.3 | And I'll, we'll talk about this here within your thing, but you know, how do you navigate what's real, |
| 1:42.5 | what's not? So when someone comes to you, Colleen, and says, you know, how do you navigate? What's real? What's not? So when someone comes to you, |
| 1:44.9 | Colleen and says, you know, I want to find the right ship for me, and you say, of course, well, |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from Matt Hochberg, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of Matt Hochberg and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2025.