Hi there. Thanks for listening to another episode of the Jasmine Star Show. I'm your host,

Jasmine Star. And I am so happy you're here. Today, we're going to be discussing one of my favorite

topics customer service. Now, here's one thing you might not know. I was a manager at Nordstrom.

And one thing that I learned very early in my professional career was what customer service

meant. Nordstrom had a training for managers that didn't span an hour or two. It's been days. How

does one create epic customer service? And it literally transformed the way I see everything. I

go to a hotel, I look at customer service. I go to airlines, I look at customer service. I go to

the grocery store, I look at customer service because customer service is literally the linchpin

that holds a business together. And I'm like, oh, okay. So here's one thing that's interesting.

According to research done by Salesforce, 89% of consumers are more likely to make another purchase

after a positive customer service experience. 89%. So this is why when people are like, oh,

hey, like the best customer you will ever have is a customer has already bought from you. Like,

who's more likely to buy from you? Somebody who's already bought from you and customer service

really helps tie that together. Now, you might be hearing this and be like customer service,

but that's me. Oh, I'm the CEO. I'm customer service. I'm marketing. I'm shipping. I know, I know.

But the way that you create your system, I'm the way that you show up, if and when your business

grows to the place where you can bring somebody in, you've actually created the system and you've

talked to them about your standard for customer service. And this just goes to show that customer

service is one of the most important parts of business. It keeps people reading fans. It helps

them coming back. It encourages them to tell their friends about your business. Okay. So in this

episode, I'm going to give you a little flashfire top three tips for providing exceptional quality

service to keep your customers coming back for more. I started this approach when I was a solo

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