Call Center Secrets That Make You Money, No Matter What Business You Are In with Kent Bickmore
Entrepreneurs on Fire
John Lee Dumas
4.8 • 4.1K Ratings
🗓️ 8 July 2019
⏱️ 30 minutes
🧾️ Download transcript
Summary
Kent is as an internet marketer, tried different outsourcing options... DISASTER! To stay in business he had to redefine the concept of a call center and it's money making role in business.
Top 3 Value Bombs:
1. Make sure that the phone number that you want people to call is prominent anywhere in your business.
2. When people bought from you once, they'll feel comfortable buying from you again if their experience is a good experience.
3. If you use scripts, you'd sound robotic. Besides, you as an agent will never learn the product, you'd just learn the script.
Get the onboarding fee of $1,500 waived if you click on Entrepreneurs On Fire - Customer Service Collective
Sponsors:
ClickFunnels: With ClickFunnels' new One Funnel Away Challenge you can have your funnel up, running, and optimized in just 30 days! Join the next One Funnel Away Challenge for just $100 at EOFire.com/funnel!
Pitney: Shipping and mailing from your desk has never been simpler than with SendPro Online from Pitney Bowes. Visit PB.com/fire for a free 30-day trial plus a free 10-pound scale to get started!
Transcript
Click on a timestamp to play from that location
| 0:00.0 | Lights that spark fire nation JLD here with an audio master class on call center secrets |
| 0:09.2 | that make you money no matter what business you are in. |
| 0:13.6 | And to drop these value bombs I brought Kent Bickmore who's an internet marketer who's |
| 0:18.1 | tried different outsourcing options that ended in disaster to stay in business. |
| 0:23.0 | He had to redefine the concept of a call center in its money making role in business. |
| 0:28.0 | And fire nation we'll be talking about why customer service is the most important thing |
| 0:31.5 | to get right in your business. |
| 0:32.9 | Why you should never use scripts. |
| 0:34.4 | How to train agents from a sales perspective in so much more when we get back from thinking |
| 0:39.4 | our sponsor. |
| 0:41.8 | Shipping and mailing from your desk has never been simpler than with send a pro online |
| 0:47.1 | from Pitney Bose. |
| 0:48.8 | Just click send and save your back to business in no time. |
| 0:52.8 | Get PB dot com slash fire for a free 30 day trial plus a free 10 pound scale to get started. |
| 1:01.6 | That's PB dot com slash fire. |
| 1:05.5 | The one funnel away challenge from click funnels supports you from day one through day 30 |
| 1:10.8 | to help you get your funnel live in just 30 days. |
| 1:14.6 | Join the next one funnel away challenge for just $100 at eo fire dot com slash funnel. |
| 1:22.1 | Can't say what's up to fire nation and sure something interesting about yourself that |
| 1:29.1 | most people don't know what's up fire nation. |
| 1:32.8 | Looking forward to talking to you. |
| 1:34.4 | Something that most people don't know about me is I was a DJ in college and I DJed a |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from John Lee Dumas, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of John Lee Dumas and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2026.