Building Trust

Dear HBR:

Harvard Business Review

Careers, Business/management, Work, Advice, Harvard, Help, Mentor, Workplace, Business, Management, Challenges, Entrepreneurship, Hbr, Office, Business/careers, Business/entrepreneurship

4.6 • 782 Ratings

🗓️ 7 March 2019

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

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Summary

Could your workplace be more trusting? Dan and Alison answer your questions with the help of organizational psychologist Liane Davey. They talk through what to do when your new boss doesn’t trust you yet, you want to earn the trust of your subordinates, or company leaders have made employees afraid to speak up.

Transcript

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0:00.0	Welcome to Dear HBR from Harvard Business Review.
0:03.9	I'm Dan McGinn.
0:04.9	And I'm Alison Beard.
0:12.3	Work can be frustrating, but it doesn't have to be.
0:15.3	We don't need to let the conflicts get us down.
0:17.8	That's where Dear HBR comes in.
0:19.9	We take your questions, look at the research,
0:22.5	talk to the experts, and help you move forward. Today we're talking about trust issues
0:34.2	with Leanne Davie. She's an organizational psychologist, and her newest book is called
0:38.3	The Good Fight. Use productive conflict to get your team and organization back on track.
0:43.5	Leanne, thanks for coming on the show. Oh, my pleasure. I'm glad to be here.
0:46.9	So why is trust such an essential ingredient at work? Why is this such a big issue for people?
0:52.0	Trust is really the basis of effective communication.
0:55.7	Trust is the basis of having productive conflict.
0:58.9	So the reason it's so important is because it underpins pretty much everything else we're
1:03.3	trying to accomplish in an effective team.
1:05.6	Is that one of the things that makes it hard that we want to have this thing now, but
1:09.7	it's one of these things you can't really do quickly?
1:12.0	So that's such, and you're into the really juicy stuff already, Dan, because people get
1:17.3	trust backwards.
1:19.0	So we think that trust is a characteristic of the other person when really it's something
1:24.5	that goes on inside our own heads.
	...

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