Brian Gottlieb - What You Tolerate Becomes Your Culture

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business, Business:entrepreneurship

5.0 • 547 Ratings

🗓️ 25 May 2026

⏱️ 73 minutes

🔗️ Recording | iTunes | RSS

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Summary

Atlantic City. July 17th and 18th. Two days on objections, in-home sales, and the real conversations your techs are losing right now. Tickets and VIP info at wastenodaybootcamp.com Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community, join today https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroupBrian Gottlieb is a business leader, author, and speaker who built a company from a plastic folding table and $3,000 into a business that generated nearly a billion dollars in lifetime revenue. In the conversation, he talks a lot about leadership, building people, and creating a strong company culture inside the trades industry. Through his book, Beyond the Hammer, he focuses on practical leadership lessons that contractors and business owners can actually relate to — especially the messy realities of growing teams, leading people, and evolving as a business owner. He also shares how his goal was to write something for the industry that feels real and familiar to people working in it every day. In this episode, we talked about leadership, culture, belief, empowerment, training...

Transcript

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0:00.0	The people closest to the customer don't just need a voice.
0:05.4	They need a megaphone.
0:06.6	We have to make sure that the people closest to the customer have a megaphone in the business.
0:11.0	I have a friend of mine that has the philosophy of an org chart that's upside down.
0:16.2	It's an inverted org chart.
0:18.2	And the highest paid people in his organization are those that are interacting with the customer.
0:25.5	Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry
0:32.0	as it relates to plumbing, heating, air conditioning, and electrical.
0:36.4	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:42.0	It is a never-ending discipline.
0:44.1	It is a refuse to lose pursuit.
0:46.3	It is a wake-up call every morning to waste no day.
0:50.0	Now here's your host, Brian Burton and Nate Minnick.
1:05.9	Hey, welcome to another episode of the Waste No Day podcast.
1:08.6	We are looking forward to another great episode.
1:10.9	This time we're bringing on the show, Mr. Brian Gottlieb, and we are excited to talk about the idea of leadership, leadership development,
1:16.4	great principles for managers, and beyond. Whether you are a manager or a leader by title or not,
1:23.4	you are a manager or a leader by action. And we hope that you empower yourself by listening to
1:28.9	this episode or challenge yourself if you're already in a position of title. And regardless of those
1:34.9	things, we believe that the concepts discussed today are going to be valuable for you now and in the
1:39.9	future. Looking forward to the conversation. Before we get to that, though, it's time for us to have a bit of a talk with you, just the two of us, and we're going to kick it off with
1:47.7	the quote from Mr. Brian. To tolerate inconsistency and chaos is to normalize it, Brian Gottlieb.
	...

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