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The Home Service Expert Podcast

Boosting Your Team Efficiency With The Power of Operating Manuals

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8705 Ratings

🗓️ 28 August 2020

⏱️ 70 minutes

🧾️ Download transcript

Summary

Al Levi is the author of The 7-Power Contractor and co-author of The Home Service Millionaire. A former contractor who worked for 25 years in every aspect of his family’s Long Island-based HVAC/plumbing business, Al has been rated as one of the 25 most influential contractors in the United States by Plumbing & Mechanical Magazine. He now helps other contractors learn how to run their businesses with less stress and more success through consultations, workshops, and webinars.

In this episode, we talked about business systems, operations, staffing, sales and marketing...

Transcript

Click on a timestamp to play from that location

0:00.0

People are always, think about yourself when you go out and visit other shops, I guarantee you, when you go to somebody else's shop, you can see all the things that are broken.

0:08.3

Your problem is you can't see it at your own door.

0:11.4

And I had to bring in friends in the industry to tell me the truth that I was blind to.

0:17.8

And I was lucky I had some great mentors do that for me.

0:22.0

So, yeah, it starts with planning. And planning is really, I like to think of as, if you think of your projects, all the

0:26.9

million things you have to do, it starts with a funnel, is a master project list. Project list is not

0:32.7

just projects, it's also habits. So Tommy has learned how to master one of the most important habits

0:38.1

is the step of delegation. And all of you out there hate delegating. How do I know? Because I used to

0:45.3

hate to delegate. And the reason I hated to delegate is I gave you a project and let you go.

0:51.3

30 days later I show up and you have thoroughly disappointed me.

0:55.0

Give me that thing back.

0:56.8

And you all do it.

0:58.7

And so what have you trained your staff to do is, well, I shouldn't do anything because

1:02.4

you're not going to like the results anyway.

1:03.9

And now we're both upset and frustrated.

1:06.0

Welcome to the home service expert where each week, Tommy chats with world-class entrepreneurs and experts

1:12.3

in various fields, like marketing, sales, hiring, and leadership to find out what's really behind

1:18.7

their success in business. Now, your host, the Home Service Millionaire, Tommy Mello.

1:27.6

All right, so weello. All right.

1:28.5

So we got the famous L. Levy, my mentor, my consultant.

1:34.7

El Levy's got the seven power contractor.

1:38.4

He co-authored my book, The Home Service Millionaire.

...

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