Hi, it's Bruce the Butterfly here.

And I'm really high up.

You see, Scottish Power has just been ranked top large energy supplier in the UK for customer service by citizens' advice.

We're reaching new heights of excellence.

Higher than any butterfly's been, that's for sure.

It takes a huge effort to get all the way up here.

There's a whole team of people working their socks off

to reduce call waiting times,

improve email response times, and handle complaints quicker.

But at Scottish power, we're not standing still.

We're going to keep setting standards that are higher

and higher and higher!

For details, go to citizensadvice.org.uk.

Large suppliers include those with a market share of at least 5% in either gas or electricity.

Hello and welcome to a special edition of the All-Out Politics podcast. I'm Harry Carr.

Today I'll be talking to Ben Lauderdale, Associate Professor

in the Department of Methodology at the London School of Economics and Political Science,

and the man behind UGov's MRP model, which successfully predicted the hung parliament in the

2017 general election. Polsters and public opinion experts have taken a lot of flack over the last

few years, some failure and some less so. For Ben, the 2017 general election was a triumph against the odds. When UGov's model

suggested the Conservatives could fail to win a majority, Conservative advisor and former

staffer for President Obama, Jim Messina tweeted that he spent the day laughing at yet another

...