Blending Assertiveness & Friendliness with Hamilton Chan, Esq.

Negotiate Anything

American Negotiation Institute

Business, Education, Self-improvement

4.7 • 748 Ratings

🗓️ 13 August 2019

⏱️ 38 minutes

🔗️ Recording | iTunes | RSS

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Summary

Managing the inherent tension between the “friendliness” that comes from rapport and the assertiveness that is required to be effective can be tricky. In this episode we cover the following: 1. How to build rapport. 2. How to stand your ground. 3. How to manage the flow of information. Request a Custom Workshop For Your Company Connect with Hamilton Learn more about the executive program at Loyola (LLX) Download Your Negotiation Preparation Guide

Transcript

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0:00.0	Hello, my friend, and welcome to another episode of Negotiate Anything. Thanks for spending
0:07.0	time with us today. It's listeners like you in 181 different countries that have made Negotiate
0:12.9	Anything the most popular negotiation and conflict resolution podcast in the world. I'm your host,
0:18.5	Kwame Christian. I'm a business lawyer, mediator, professor, and the director of the American Negotiation Institute. Before we get started, I have two quick questions for you. Is negotiation a critical part of what you do? Do you need to resolve conflict and persuade at work? If you answered yes to both of those questions, visit our website to learn more about our negotiation workshops. We've traveled
0:38.0	the country working with professionals just like you, and we'd love to have the opportunity to work
0:42.3	with you too. Check out the link in the description to learn more. Hamilton, thanks for joining us today.
0:47.7	Thank you for having me, Kwame. It is our pleasure. How would you start us off by telling the audience
0:53.4	a little bit about yourself and what you do?
0:55.5	Absolutely. There's no subject that I love more than talking about myself, so thank you for
1:00.0	giving me that opportunity. I'll tell you a little bit. I always start with the fact that I'm born and raised
1:04.5	in Los Angeles, and maybe that's top of mine right now because the Lakers are actively
1:08.6	trying to recruit some star players to their team to join
1:12.2	the Ron James and Hedy Davis.
1:14.6	So I'm really excited about everything going on in Lakerland, but I'm born in race in Los Angeles.
1:20.1	I ended up going to Harvard for college.
1:24.1	I was a psychology major.
1:26.2	Ended up then working at J.P. Morgan in investment banking in
1:29.9	Hong Kong and New York, and then went to Harvard Law School. And that's really where I learned
1:34.6	a lot about negotiations. Negotiation workshop was my favorite class there. I ended up being a
1:40.3	teaching assistant in the Harvard Law School program on negotiation. And I had the opportunity,
1:46.4	in fact, to share the stage with Roger Fisher, the author of Getting to Yes, and to work with
1:51.5	the wonderful folks at the program on negotiation over there. And I taught the course during
	...

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