Big Ideas 2026: Voice Agents and High-Stakes Trust
The a16z Show
a16z
4.2 • 1.2K Ratings
🗓️ 24 December 2025
⏱️ 18 minutes
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| 0:00.0 | It's kind of like how people say AI isn't going to take your job, a human using AI will. |
| 0:05.2 | I think there will be a group of people who really use AI to facilitate their existing relationships in person. |
| 0:11.8 | We're all social animals, and I believe AI has a real place in helping us stay connected with others and help us feel like we're seen. |
| 0:20.2 | What do healthy people actually need to know? |
| 0:22.1 | Like, do they need all the signal? |
| 0:23.8 | Is there a risk of false positives, even false negatives that might come from over measuring |
| 0:29.3 | these kinds of signals? |
| 0:31.0 | Can startups compete with the large incumbent platforms? |
| 0:37.1 | Understanding where technology is headed requires looking around corners. |
| 0:40.3 | Our 2026 big ideas capture the areas we believe founders will be building toward in the new year ahead. |
| 0:46.3 | This episode is built around three big ideas where AI is moving next when the work is real and the stakes are high. |
| 0:52.3 | First, voice agents are becoming practical, deployable systems, not demos. |
| 0:57.6 | Second, in healthcare, AI pushes us from occasional checkups towards continuous monitoring, |
| 1:02.7 | which forces new standards of evidence and interpretation. |
| 1:05.8 | And third, as productivity becomes table stakes, consumer AI shifts towards connection, identity, and helping |
| 1:11.5 | people feel seen. |
| 1:15.6 | We'll start with the most concrete change you can already see in the market. |
| 1:18.9 | Voice agents moving from novelty to deployment. |
| 1:21.5 | Olivia Moore breaks down where enterprises are buying voice AI today, why it's showing |
| 1:26.1 | up first in regulator workflows, and how reliability, |
| 1:29.3 | compliance, and tracking turn voice into a true AI employee category. Here's Olivia. |
| 1:35.7 | I'm Olivia Moore, and I'm a partner on our AI applications investing team. My big idea for |
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