4.6 • 683 Ratings
🗓️ 30 September 2021
⏱️ 16 minutes
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Customer service platform for public safety
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0:40.7 | Hey folks, my guest today is Roles Sudu. He's the known as Silicon Valley's expert on policing. |
0:46.0 | Currently works with over 50 local law enforcement agencies across the continent on police reform |
0:49.8 | initiatives. He's the CEO and co-founder of Spider-Tech spelled SPIDR. He created the world's first |
0:56.0 | automated customer service platform for public safety agencies. Rolla, are you ready to take us to the top? |
1:01.3 | Sure I am. |
1:02.2 | All right. What does that mean? Who are the customers of policing agencies? |
1:06.0 | Well, I mean, anybody who is interacting with a police officer or deputy sheriff at a local law enforcement level is essentially a customer. If you're paying taxes or you're basically, whether you're calling 911 because you need help or you're a victim of crime or even if you're getting pulled over because you're basically paying for them to keep the road safe too. You're technically a customer of that agency. |
1:27.2 | So who's paying you then? Well, the agencies themselves, the road safe too. You're technically a customer of that agency. So who's paying you then? |
1:29.5 | Well, the agencies themselves. So the cities and counties pay spider tech for the software that |
1:34.7 | allows them to provide better customer service. And that customer service comes in the form |
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