Better metrics for better culture, part 2, with Kapor Capital’s Mitch Kapor & Dr. Freada Kapor Klein
Masters of Scale
WaitWhat
4.6 • 4.4K Ratings
🗓️ 27 June 2023
⏱️ 35 minutes
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Summary
In part 2 of this episode with veteran founders and investors Mitch Kapor & Dr. Freada Kapor Klein, we get into the data of building human-centered cultures. In part one, we heard how Mitch and Freada went all-in on investing their values, committing 100% of new investments in “gap-closing” companies that aim to improve society, even as they aim for scale and liquidity as well. Now, Mitch and Freada can share how that’s played out in practice, with both positive examples … and some negative ones as well. (Yes, they were early investors in Uber!)
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Transcript
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| 0:00.0 | Hi, it's Bob Safian. You've been hearing me as the host of rapid response in this feed for a few years now, |
| 0:07.8 | with short newsy interviews alongside the deeper dives of Masters of Scale. Well, I'm excited to share that rapid response is expanding into its own feed. |
| 0:17.0 | We'll be putting out shows twice a week, focusing on the urgent issues that business leaders are dealing with in real time. |
| 0:24.8 | So search for rapid response in your podcast player |
| 0:28.0 | and subscribe to make sure you get all our episodes. |
| 0:31.2 | I'll see you on the other side. |
| 0:32.8 | Welcome to part two of our episode with Mitch Kepor |
| 0:39.7 | and Dr. Frida Kepor Klein on choosing metrics that uplift your culture and improve your bottom line. |
| 0:49.7 | If you missed part one, go back and listen. |
| 0:52.4 | When we last left Mitch and Frida, they had formed their early |
| 0:54.8 | stage investment firm, Kapor Capital, and they just committed to only funding start-ups that include |
| 1:00.5 | a social impact mission. This commitment took a leap of faith at first. |
| 1:06.0 | They didn't know whether using mission focus criteria would help their financial returns, |
| 1:10.5 | but they had a theory. Now was time to put it to the test. |
| 1:15.0 | I remember going to meet with Frederick Hudson. |
| 1:19.0 | He started a business to radically disrupt the hugely extractive cost of phone calls to and from prisons. |
| 1:29.0 | So where did he get the idea that this would be a great business in prison? |
| 1:37.0 | We should explain. |
| 1:41.0 | He was successfully engaged in an enterprise which is now quite legal but at the time was not having to do with cannabis. |
| 1:52.0 | He'd be a cannabis mogul if he had started a couple decades later. He was the best |
| 1:58.5 | logistics guy for all the neighborhood dealers. |
| 2:08.0 | But there he is in prison and his entrepreneurial chops are at work again. So he starts a company called Pigeonley. |
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