Better metrics for better culture, part 1, with Kapor Capital’s Mitch Kapor & Dr. Freada Kapor Klein
Masters of Scale
WaitWhat
4.6 • 4.4K Ratings
🗓️ 20 June 2023
⏱️ 37 minutes
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Summary
Can you build with conscience and still succeed? Mitch Kapor & Dr. Freada Kapor Klein certainly think so. As tech industry veteran founders and investors, Mitch and Freada have long embraced non-traditional metrics that put humans at the center. Mitch co-founded Lotus, the 1980s software giant, and hired Freada to help make the company “the most progressive employer in the U.S.” And years later, their early-stage VC firm, Kapor Capital, aligns their portfolio with their values, investing in companies that close gaps in access and opportunity. Human-centered metrics don’t just improve cultures — they improve the bottom line.
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Transcript
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| 0:00.0 | Hi, it's Bob Safian. You've been hearing me as the host of rapid response in this feed for a few years now, |
| 0:07.8 | with short newsy interviews alongside the deeper dives of Masters of Scale. Well, I'm excited to share that rapid response is expanding into its own feed. |
| 0:17.0 | We'll be putting out shows twice a week, focusing on the urgent issues that business leaders are dealing with in real time. |
| 0:24.7 | So search for rapid response in your podcast player and subscribe to make sure you get all our episodes. |
| 0:31.2 | I'll see you on the other side. |
| 0:33.0 | In the 60s I remember seeing a television show called Queen for a Day. |
| 0:39.0 | The host would interview these ladies. |
| 0:42.0 | Wait till I tell you everything. |
| 0:44.0 | Then the audience would decide through something called the applause meter. |
| 0:48.0 | Let's hear it for contestant number one. |
| 0:51.0 | Mm-hmm. |
| 0:53.0 | Contestant number two. |
| 0:55.0 | We have a winner. |
| 0:59.0 | And I'm thinking to myself, oh my gosh. |
| 1:02.0 | Oh my gosh. Oh my gosh. |
| 1:05.0 | What a way to engage the audience so that they are part of the show. |
| 1:28.0 | That's Fred. the the Punderdome. You are about to experience New York's most pun-tasty competition, The Punderdome! |
| 1:31.0 | Are we ready to do the dome? |
| 1:36.1 | As Punderdome's co-creators, Fred and his daughter, a comedian Joe Firestone, were faced |
| 1:40.6 | with a challenge. |
| 1:42.0 | How do you create metrics for something as subjective as word play? |
| 1:46.3 | That's when Fred remembered Queen Friday's applause meter. |
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