Tortus Investigates.

Tautus Investigates.

I've been thinking so much about what went on inside those walls.

You walk past the car park where I can only guess that Chloe parked out with her mum or her dad,

left the car, crossed the road, walked in, pressed the buzzer, and then in they went.

From the age of 18, this is where Chloe, Jess's half-sister, would come for her counselling sessions.

It's a boxy, three-story NHS building, not far from the centre of her local town.

When Chloe first starts coming here, it isn't a great success.

Chloe doesn't really click with the community

mental health nurse she's been paired with. But after a year or so, she begins having sessions

with a new counsellor, one she really likes. Each time, for about an hour, she sits in a room

inside this building and tells the woman everything.

I should tell you now, by way of a warning, in November 2023, before we began reporting this story, Chloe died by suicide. She was 23 years old.

Yeah. Chloe died by suicide. She was 23 years old. Chloe's mental health had been fragile for years. According to Chloe's mum, Debbie,

there were times when she would sort of disappear into herself, lying in bed for days,

not speaking, not engaging with anyone.

So this counsellor, she begins seeing in the autumn of 2019, feels like a new start, a sort of hope.

She trusted her. She thought she were all right. She thought she were nice. She was quite responsive. And she'd usually try and get Chloe an appointment as quick as she could if she thought she needed one.

Their sessions aren't always regular.

At one stage, Chloe is discharged and then referred back again.

In the end, Jennifer counsels Chloe for roughly a year, but after this,

she's still in the background. Someone Chloe can ask for help if she needs to. So this is where

...