Ben Huckel: Co-founder & CEO, Send Technology: Composable technology - helping underwriters do what they love (187)

InsTech - insurance & innovation with Matthew Grant & Robin Merttens

InsTech

Business, Entrepreneurship, Investing

4.9 • 51 Ratings

🗓️ 24 April 2022

⏱️ 25 minutes

🔗️ Recording | iTunes | RSS

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Summary

Send Technology is a software company founded in 2017 that has developed a connected workbench that enables insurers, brokers and MGAs to automate, streamline and optimise its operations. It has recently entered its scale-up phase and secured major clients such as Renaissance Reinsurance and Bowhead Specialty. Send Technology’s Co-founder and CEO, Ben Huckel, joined Matthew to talk about the importance of companies using the right technology, the benefits of leading with a service rather than a product and the advantages of providing a software service that is tailored to clients’ needs. Talking points include: What Ben has learned from implementing major systems for insurers in the past How the cloud-based commercial insurance platform, Send Connect, has evolved to prioritise integration, adoption and speed and what this means for underwriters The importance of flexibility in software and how it provides insurers with resilience against dynamic markets The role of low code and no code tools How Send Technology plans to incorporate additional functionality such as integrated pricing doctrines and delegated authority to its Underwriting Workbench to support pre and post buying businesses You can find the demo discussed in the episode here. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Define some of the functions of modern underwriting technology and their advantages for underwriters Identify the specific considerations a company needs to make when looking to select new insurance technology Summarise how insurers can prepare for the challenges of dynamic markets through the implementation of software If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 187 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0	Hello, good morning, good afternoon. Welcome back wherever you are today and whatever you are doing, or if this is your first time, I'm delighted you found us.
0:22.1	Matthew Grant here and I am back today talking to Ben Huckle, CEO and co-founder of Send
0:27.5	Technology Solutions with a guest appearance from Sarah Sutton, Sen's chief marketing officer.
0:33.4	Now, we've known Sen for a while and watched with admiration as a team won its first client,
0:38.8	one of the largest UK insurers. The company is more than 60 employees now, and you'll hear
0:43.6	about some of the other insurers it's working with in a moment. And in a world that can get
0:48.0	a bit obsessed by funding amounts, it's worth noting that Sen's growth is all funded from
0:52.6	revenue. More from Ben and Sarah in a moment.
0:56.4	Many thanks if you have been in contact about the podcast with your feedback and positive words
1:00.7	of support. If you do have any ideas for ways to make our discussions better or ideas you've seen
1:05.3	elsewhere, we are always open to those. We're also always interested to know if we're saying
1:09.4	too much or too little going too
1:11.5	fast or too slow. Although if it sounds like I'm racing ahead just now, you may want to check
1:16.7	your podcast speed settings. One of our good friends that he had found one episode very quick
1:21.2	and then I apologize later because he found he'd been listening to it at one and a half times
1:25.1	normal speed without realising. And finally, if you
1:28.6	want to pitch us on your CEO or client as a guest, then we welcome that, but just a reminder
1:33.6	that we do give preference to our corporate members as guests. We've got 162 corporate members now
1:39.6	all around the world, one third of which are insurers and brokers, and the others are driving
1:43.8	innovation with new technology and products. But with our growing team, we're going to the world, one third of which are insurers and brokers and the others are driving innovation
1:44.6	with new technology and products. But with our growing team, we have lots of room to welcome
1:50.0	more of you to join us and get the benefits of tapping into what we are seeing, and of course
	...

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