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Cat & Cloud Podcast

Belief Beats Compliance: Getting Team Buy-in on New Systems

Cat & Cloud Podcast

Cat & Cloud

Education

4.8727 Ratings

🗓️ 24 January 2026

⏱️ 40 minutes

🧾️ Download transcript

Summary

In this week’s episode, Jared and Chris explore the difference between creating procedures people follow and building systems people believe in. They explore New Zealand’s coffee culture, why team buy-in matters instead of just compliance, and what happens when employees are asked to adopt systems they didn’t help create. Along the way, they discuss how strong teams embrace challenges during change — and why respected long-term employees often become the key stewards of lasting system improvement. (00:00) Coffee Culture on the other side of the Planet (05:00) Kiwi Coffee Organizations (11:25) Buy-in vs Compliance (19:25) Employee Ownership of a System They Didn’t Create (23:00) Teams Embracing Challenge During Change (34:00) Veteran Employees as System Stewards 🔗 Links – Brenè Brown - Dare to Lead (2018) https://brenebrown.com/book/dare-to-lead/ Bob Chapman - Everybody Matters: The Extraordinary Power of Caring for you People Like Family (2015) https://www.barrywehmiller.com/bobchapman/book Cat & Cloud: Instagram www.instagram.com/catcloudcoffee/ Webstore www.catandcloud.com/ We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions with the mission to inspire connection by creating memorable experiences, and we created this podcast to continue forming those connections inside and out of our cafes. The Cat & Cloud podcast was created as a space for us to share our experiences in the coffee industry and starting a business. Each week we sit down to talk about new challenges as business owners, how we utilize our mission and values to make decisions, and answer questions from our listening community. If you’re looking to expand your coffee knowledge, get some advice for your own small business, or just like the vibes, give us a listen! Enjoy!

Transcript

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0:00.0

Good morning, everybody. Welcome back to the Cat in Cloud podcast. Jared's fresh back from New Zealand this week, so we riff about New Zealand's coffee culture and how it differs from what we have here in the States.

0:11.4

We spent a little time talking about creating team member buy-in versus enforcing compliance and what happens when employees are asked to adopt new systems that they didn't help create?

0:21.5

And we discuss how strong teams embrace challenges during change

0:24.8

and why respected long-term team members often become the key stewards of lasting systems improvement.

0:32.3

Here we go.

0:34.1

Aye, aye, aye, aye. Hey, brother.

0:37.5

Jared's back. Hey, brother. Jared's back.

0:38.2

Hey, brother.

0:38.9

He's back from vacation. I don't know if he's been gone from your world. You have missed me. But he's back in our world. You have missed me. That's a Jedi mantra. Halfway around the world, now back. Yeah, dude. In the cradle of civilization, Santa Cruz, California. Yeah.

0:53.1

Similar weather, actually, which was nice to come back to because I heard it was very rainy, et cetera while I was gone. Yeah, it was rainy. It was, you know, somber. My flowers loved it in the garden. Oh, did they? But the people I heard here didn't. Everything grows in Santa Cruz, so everything grows. It's a great climate.

1:11.4

You know what I'm saying?

1:12.1

It's a real solid climate. You know, they call it a Mediterranean climate here. Really? Oh, it's a true story, yeah. So you could just grow olives all day? Oh, we got that Mediterranean climate. Yeah, that's why we're so great at growing vegetables here. Forget about it. That's why my skin looks so good. Oh, absolutely. Just the wind and the salt water.

1:28.6

Just a kiss of the salt water.

1:30.0

When I went back to Chico after living here for a little while, somebody was like, hmm, you've got that saltwater kissed skin. And I'm like, I don't know what that means. You want to hear my Flex of the Week? Yeah, man. Jenny's family. Flex of the week. Flex of the week.

1:42.0

That's the new category on the podcast.

1:43.8

Jenny's family, we're all camping in Costa Noah, which is pretty-ful, you know, about 30 minutes up the road from where we're at. And I popped out there to hang out with everybody and everyone's sitting around. My brother-in-law looks and he's like, oh, man, look at the sunset. He's like, it's pink and blue right over the water.

2:02.9

How often you see a sunset like that right over the water?

2:05.3

I was like, every fucking day of my life, brother.

2:10.9

Here, I'll go back to Modesto.

2:13.4

I'm out here, go home.

2:15.1

It was incredible.

2:16.6

It's a solid day.

...

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