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The Boostly Podcast

Behind The Host With Sally Kember

The Boostly Podcast

Mark Simpson

Marketing, Business

5.0302 Ratings

🗓️ 18 May 2022

⏱️ 40 minutes

🧾️ Download transcript

Summary

Welcome to Boostly Podcast Episode 454. In this podcast we speak with Sally Kember - a hospitable host, about her serviced accommodation journey as well as her podcast which has just reached the amazing milestone of 100 episodes! Looking to build that trust factor with your customers? Check out www.boostly.co.uk/trust 00:00 - Introduction 01:10 - How did Sally get into Serviced Accommodation? 04:30 - How important is Mindset? 08:06 - Where did the idea for a podcast come from? 15:35 - What does it mean to you to be a hospitable host? 26:05 - What tools does Sally use daily? 28:39 - Consistency is important 32:29 - What does the future hold? 35:23 - A little more about Sally   • https://Boostly.co.uk • https://Boostly.co.uk/5steps • https://instagram.com/boostlyuk • https://Boostly.co.uk/guidebook • https://Boostly.co.uk/website • https://Boostly.co.uk/podcast

Transcript

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0:00.0

Okay, welcome to another behind the host podcast and today we are lucky to have Sally Campbell here. Sally has Helmswood service departments, which is based in Red Hill.

0:10.0

She's also a fellow host of a podcast and her amazing podcast just reached a milestone of a hundred episodes, which I'm excited to speak about today.

0:20.0

And that is the service accommodation secrets podcast, which has helped me, you know, sort of get started on on my journey into service accommodation. So I am so pleased to have Sally here. Sally, thank you for joining us today. And yeah, how how are you doing?

0:34.0

Oh, thanks so much for having me here. It's brilliant to be here. I'm really well, thank you.

0:40.0

Well, how have we got to a hundred? I don't know. Time just went, you know, what an epic milestone. I mean, it's like I said, you should be having a party hat on and doing a special special episodes and stuff like that for the hundred mark.

0:54.0

But yeah, how long have you been sort of let's talk about the podcast first as we started on that. So first of all, Sally, just tell me a little bit about obviously how you got into service accommodation and then we move on to the podcast.

1:08.0

Okay, so it wasn't really a plan thing, only enough. But I'm an artist, and it's what I've always done. And then, you know, freelance and that kind of thing and always loved places to look nice, you know, inspire people with art and we had kids.

1:28.0

And it married forever now and kids that grow not now, but when they're little, I kind of just focus on them mostly. And I did various bits of my freelance work here and there.

1:42.0

But my husband, he's been in corporate IT forever and wanted to do some different things. So he looked at the property. I do a few other things as well, you know, multiple streams as we do.

1:56.0

So he looked at various property strategies, but actually service accommodation looked great to me and there's more hospitality obviously than property, but yeah, so I agreed to it and it was kind of my idea because once I get shown something I get quite carried away.

2:15.0

And when we did training, actually with progressive, so more, more Mark Hover and brilliant community of people who very like minded and have a kind of attitude.

2:29.0

So it's really inspiring from mindset point of view as well as, you know, the nuts and bolts of what's practical.

2:35.0

And so we went on that journey and 2016, I think, really was when that happened. And then, well, I found that actually the theory was much easier than the practice.

2:51.0

As an optimist, I'm afraid. Of course, not having any experience of it. And it's all about people from the word go, you know, even finding the properties and we work with beholders and apartments, which is brilliant, but forming those connections or took a while, we did mastermind and stuff and very much and believe in training and mentoring and getting getting the professional advice.

3:17.0

And more and more in fact, part of hospital case, I guess, is that we discover it's an amazing community all over isn't it all over the world.

3:28.0

So yeah, we settled on where we are in Red Hill and sorry, really because it's a very good sort of business center.

3:35.0

And so our main kind of clients are corporate stays where close that kind of thing, but obviously we're quite in London too.

3:44.0

Well, obviously, if you don't know where Red Hill is, but we're south of London. So it's a really short train ride to London Victoria London bridge.

3:53.0

And we really need that we care for too. So it seemed to meet criteria and yeah, we've just held brilliant luck of finding this company to work with who are developers as well. So we just got started with the apartments really.

4:11.0

So yeah, here we are still now I'm in mine actually because we've got some guests requests for a special kind of arrangements for guests coming.

4:20.0

So I thought I'd come.

4:22.0

That's definitely that people focus side of things. So you mentioned on there and we've had a similar journey in terms of the mindset around, you know, doing some training.

...

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