4.6 • 4.4K Ratings
🗓️ 28 July 2020
⏱️ 39 minutes
🧾️ Download transcript
Some products are vitamins and some are painkillers – the best, though, are both. This is what Clara Shih, founder and CEO of Hearsay Systems, learned in the early years of her software startup. To survive, she needed to shift her platform from a nice-to-have into a can’t-live-without. And in doing so, she learned a secret to scale: Solve your customers’ urgent needs now ... while looking ahead to their future wishlists. Cameo appearances: Shellye Archambeau (MetricStream), Gary Alexander (MyImprov driving school).
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0:00.0 | Hi, it's Bob Safian. You've been hearing me as the host of rapid response in this feed for a few years now, |
0:07.8 | with short newsy interviews alongside the deeper dives of Masters of Scale. Well, I'm excited to share that rapid response is expanding into its own feed. |
0:17.0 | We'll be putting out shows twice a week, focusing on the urgent issues that business leaders are dealing with in real time. |
0:24.7 | So search for rapid response in your podcast player |
0:28.0 | and subscribe to make sure you get all our episodes. |
0:31.2 | I'll see you on the other side. Welcome to our mid-stop. our CEO of Herese, Herese, but first, we'll celebrate this midsummer moment |
0:44.0 | with our annual episode of Masters of Scale Theater. |
0:48.0 | This one is titled, The Time Traveling Mailbox. You'll shatter the bounds. the time-travelling mailbox. |
0:56.0 | You'll shatter the bounds of the fourth dimension in pursuit of our ever elusive theories on scale. |
1:01.0 | And yes, we're traveling in a mailbox because it's mid-summer. |
1:06.0 | And my producers find that funny. |
1:09.0 | To which theory is the mailbox taking us this time Penelope? I don't know Navigator, but this feels like a wild one |
1:18.1 | Whoa |
1:30.0 | It must be a long time ago navigator what is that it looks to be some kind of of cyber cafe We've gone back to the 1990s. |
1:37.0 | I thought I detected an elevated level of flannel. |
1:47.0 | Yo, where can I get you? |
1:49.0 | Well, answers for one. |
1:51.0 | What's your Wi-Fi password? My what? Your sign, it did say Cybercafe. |
1:58.0 | Oh, yeah, man. We got two desktop stations in the back. Right past the Arsenio Hall Bobblehead |
2:04.3 | and the candle box poster. |
2:06.3 | Do your customers often avail themselves of that immunity? |
2:10.4 | Uh, avail? |
... |
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