meta_pixel
Tapesearch Logo
Log in
FranklinCovey On Leadership

Ashley Herd: Pause, Consider, Act

FranklinCovey On Leadership

FranklinCovey

Business, Management

4.6 • 215 Ratings

🗓️ 7 April 2026

⏱️ 34 minutes

🧾️ Download transcript

Summary

Ashley Herd, author of The Manager Method, breaks down why most leadership mistakes happen in the gap between reaction and response. Her simple framework—pause, consider, act—helps managers handle difficult conversations, re-engage struggling employees, and lead with clarity instead of impulse. Drawing on experience in law, HR, and executive leadership, Herd challenges common advice, emphasizing fairness over sameness, action over avoidance, and structure over micromanagement. She also explores how AI will reshape leadership—and why human connection will matter even more. Listen to learn how small behavioral shifts can dramatically improve how you lead people. FranklinCovey’s world-class learning solutions—delivered Live-Online, On Demand, or Live In-Person—are designed to build exceptional leadership skills and enrich your culture at every level of your organization. To learn more, email us at info@franklincovey.com, visit franklincovey.com, or call us at: 1-888-868-1776

Transcript

Click on a timestamp to play from that location

0:00.0

you think about your reaction to something. There's a difference between your reaction and your

0:04.7

response. And especially in people leadership, you're going to have all sorts of reactions.

0:10.2

And it can be really hard to control those. And I don't think people should try to be someone

0:13.3

that they're not. I mean, there are going to be plenty of times that someone does something

0:17.6

at work and your immediate reaction in your head is, I'll say why on

0:21.9

earth will be a very family friendly podcast, but why on earth or other things? Might they do that?

0:26.8

But as a leader, there's a huge difference in that immediate reaction and then how you respond.

0:31.6

And so if you think to yourself, okay, just let me pause. Let me pause for a second and think

0:35.3

about why does it matter, how do I react? How could I

0:39.0

possibly? What are options? But so really training yourself to pause and it's something that,

0:43.4

and I found it in work and in life outside of work, that the more you think about doing it,

0:48.9

the easier it becomes and it can just be a quick pause. It's not something that prevents you

0:53.7

from actually getting to that act step.

1:00.0

Hello and welcome to Franklin's of Young Leadership.

1:02.7

I'm your host, Will Hodling.

1:04.4

Today's guest is Ashley Hurd, the author of the recently published The Manager Method.

1:09.6

Ashley started her career in legal and then moved to HR and she was an executive at McKinsey.

1:15.4

Ashley's career took off a few years ago when she started posting practical tips and tricks on TikTok and other social media platforms.

1:23.9

She's also the host of the popular HR Besties podcast.

1:31.3

In today's conversation, we'll do a deep dive into her book, The Manager Method. We'll discuss her framework, pause, consider, act, and then we'll apply it to a number of traditional, difficult leadership scenarios.

1:38.3

We'll also talk through some cliche leadership advice and hear what she would use or lose, and then discuss

1:45.4

how AI is transforming management leadership. Ashley Heard, welcome to Franken Covey on leadership.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from FranklinCovey, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of FranklinCovey and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.