Andy Greff: CEO, Plnar: Measuring loss remotely, cheaply, easily (195)

InsTech - insurance & innovation with Matthew Grant & Robin Merttens

InsTech

Business, Entrepreneurship, Investing

4.9 • 51 Ratings

🗓️ 26 June 2022

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

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Summary

Plnar’s technology platform allows users to capture detailed property and loss information on their phones, with the data being used by insurers to support underwriting and claim processes. Matthew speaks to CEO Andy Greff about how images captured remotely by policyholders are providing new insights on property characteristics, speeding up claims by removing the need for a home inspection and Plnar’s plans for further expansion. Talking points include: The importance of creating digital measurements when performing remote claims assessments How Plnar evolved during Covid-19 The importance of the policyholder and the role of “digital desk adjusters” in effective use of the system How developments in Artificial Intelligence enable essential loss details to be picked up when producing images from mobile phones 'Intelligent augmentation' vs Artificial Intelligence How Plnar is working with partners including CoreLogic Plnar is one of the companies featured in the InsTech report, Property Remote Claims Assessment: the 40 Companies to Watch, which is available to download on the InsTech website. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: List some of the core necessities for insurers when performing remote claims assessments Define a 'digital desk adjuster' and their role in an insurance organisation Compare the benefits and challenges of implementing intelligence augmentation and artificial intelligence approaches If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 195 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0	Good morning, good afternoon, good evening, wherever you are, and whatever you are up to,
0:18.0	Matthew Grant here, partner at Instech. Now, as I'm recording this, we're experiencing a minor heatwave here in London,
0:24.4	and I can tell you if there's one thing to get people out of work from home and into the office,
0:28.7	it's the joy of air conditioning, or at least until there's a train strike.
0:32.6	This week, you're going to be hearing from Andy Greff, CEO of Planner,
0:36.0	as we discover the latest developments in using mobile devices to capture information inside homes for underwriting and remote claims.
0:43.8	Now, you may already have taken a look at our recent report on remote claims assessment, which covers this topic.
0:48.7	And my discussion with Andy is a chance to get into more detail about how insurers are using images from mobile phones to measure the inside of properties and settle claims a lot faster.
0:58.6	If you don't have that report, by the way, you can find it on our report section of our website,
1:02.5	instec.c.c.co or download it from a link in the episode notes.
1:08.0	Planner is currently available in the US and Australia with plans to expand to the rest of the world.
1:12.5	And finally, before we turn to Andy, a reminder to anyone in London on the 28th of June that we have our
1:17.5	next live event that night. Hope to see you there, supported by Guidewire and with some fascinating
1:22.1	companies on stage talking about a variety of applications being used by underwriters for risk
1:26.8	selection, pricing and
1:28.3	management details on the website. Okay, here we go. Andy, delighted to be talking to today.
1:39.8	We first met in person in November last year, I think one of my first live events post-COVID and
1:47.6	really interested then to learn about what planners doing with your ability to understand or help
1:53.9	insurance companies understand and assess remote claims or virtual claims are going to be talking
1:58.5	more about that today. We released a report on that recently looking across that whole area. And you were one of the companies that we've
2:06.3	profiled in that. And what was particularly interesting is not just the fact you're using
2:10.0	mobile devices to take images, but also the fact you're actually able to extract data and
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