Welcome to Nobody Told Me. I'm Laura Owens. And I'm Jan Black. And our guest on this episode is Amy Fish, who spends her days investigating, analyzing, and trying to resolve

complaints. She's the chief complaints officer for the 50,000 student Concordia University in

Montreal, Canada. Amy believes we all need to stand up for ourselves and speak up for what we need,

and she feels we can use cooperation and connection

instead of confrontation to get our needs met. Amy's written a new book called, I wanted fries

with that. How to ask for what you want and get what you need. Amy, it's a pleasure to welcome you

to the program. Thank you so much for having me. How did you become the chief complaints officer at

Concordia University? How do you get a job like that? Well, the first thing is the actual job is called

ombudsperson. I named a chief complaints officer as a joke and it kind of took off. So let me just

say that there is no job posting for a chief complaints officer

to be clear. Okay. Well, how did you get it? Trying to make my bio snappy. It does that. You created

your own thing. We'll say that. But it, but in fact, I'm a professional ombuds person,

which is someone who receives complaints, promotes fairness,

and is responsible for making sure that everyone in the university is treated fairly.

Before that, I worked in healthcare doing the same thing.

And I got the job, I have to tell you, out of an ad in the newspaper, back when we used to have newspapers,

and we had career ads in them.

And my children were little. I was

putting down a paper for them to paint, covering the table with newspaper. The ad caught my eye.

And it was a great fit. Wow. Were you always somebody who was good at approaching difficult

situations and kind of getting what you want. Did that start out as a child?

Yes. In fact, I always think of myself as, I always forget what the movie's called. I think it

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