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Newshour

Amazon says ‘significant errors’ remain after outage

Newshour

BBC

News, Daily News

4.21.1K Ratings

🗓️ 20 October 2025

⏱️ 47 minutes

🧾️ Download transcript

Summary

Amazon's cloud computing service says there are still significant errors for some services, after a widespread outage that disrupted hundreds of websites and apps worldwide. Some applications are back online, and Amazon says it has fixed the underlying problem.

Also in the programme: a group of blind patients in Britain can read again after being fitted with a life-changing implant at the back of the eye; Britain's royals struggle to counter allegations from beyond the grave; and how hard will the Louvre jewel thieves find it to dispose of their ill-gotten gains? (Picture: An aerial view of an Amazon Web Services data centre in Ashburn, Virginia. Credit: REUTERS/Jonathan Ernst)

Transcript

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0:00.0

BBC Sounds, Music, Radio, podcasts.

0:10.6

Hello and welcome to NewsHour from the BBC World Service coming to live from London.

0:17.3

Now, the full recovery of computer applications disrupted by problems with Amazon's

0:21.6

cloud unit may still take some time. AWS, Amazon Web Services, says it's fixed the underlying

0:27.9

issue which had prevented apps from loading properly for about eight hours. AWS supplies

0:33.9

computing power and data storage to companies and governments, as well as two individual

0:38.9

users. It's the world's largest cloud provider, followed by two others, Microsoft's Asia

0:44.3

and Alphabet's Google Cloud. Snapchat, Reddit and Amazon's own Alexa were among the services

0:51.2

which were frustrating users throughout Monday.

0:56.2

Here's our cyber correspondent, Joe Tidy.

1:00.0

It's an absolutely monstrous outage today.

1:03.8

We see this kind of thing probably once a year now.

1:06.5

There is something like this mass outage.

1:09.7

A very, very bad day for Amazon, for AWS.

1:12.4

A lot of people, of course, know Amazon as the company that sells things through the e-commerce site, absolutely enormous website around the world,

1:17.7

but actually AWS is the big moneymaker for Amazon, and it's, as you say, a major player in this

1:23.3

field. About a third, I think, of all UK and European companies use AWS for various things,

1:30.1

including cloud storage and also protection from cyber attacks, that kind of thing. So when this

1:36.8

falls over, lots and lots of other companies do. And one of the fascinating statistics today is that

1:42.3

about 1,000 companies, 1,000 web services around the world were affected by this.

1:47.1

Now, in terms of what the cloud services it provides do,

1:51.5

presumably one of the fundamental ideas behind them is that it's more secure

...

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