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Marketplace All-in-One

Airbnb fined for its dollar dilemma down under

Marketplace All-in-One

Marketplace

News, Business

4.81.3K Ratings

🗓️ 20 December 2023

⏱️ 7 minutes

🧾️ Download transcript

Summary

From the BBC World Service: Airbnb has been ordered to pay up to $20 million in fines and compensation after misleading customers in Australia. Some bookings there were listed in U.S. dollars rather than Australian dollars, making them look cheaper than they actually were. Plus, we look at the delisting of Toshiba in Japan. And later: Inflation can even affect candy canes.

 

Transcript

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0:00.0

Airbnb is fine for its dollar dilemma down under.

0:05.6

Hello and you're listening to the Marketplace Morning Report live from the BBC World Service.

0:10.0

I'm Leanna Byrne and a very good morning to you.

0:13.0

AirB&B has been ordered to make a big payout in Australia for failing to make it clear that some of its

0:18.5

bookings were listed in US dollars, not Australian dollars. Now we're going to stick to US dollars on this one

0:24.8

and had to pay around 70,000 affected customers an average of $155 each and also pay

0:31.2

a $10 million fine. Here's the BBC's Monica and Miller.

0:35.0

Customers there between 2018 and 2021 were paying in dollars for their stays.

0:42.0

However, it was unclear which dollars they were paying in, which was led

0:46.1

to some confusion and that is why Australia's competition and Consumer Commission has fined

0:51.6

them.

0:53.0

And actually quite an eye-watering fine.

0:56.0

Air BMP will have to pay $15 million in Australian dollars, not US,

1:02.4

in penalties, as well as $15 million in Australia. in And what the regulators were arguing is that these consumers were being charged more than they expected

1:15.1

and were deprived of a chance to really make an informed decision about whether to make this booking

1:19.9

based on that price?

1:21.7

So what is Airbnb, sub? They have taken responsibility for this.

1:25.2

They said when that matter was first detected they changed it on their

1:29.6

platform so that it would say US dollars versus just a dollar sign in order to avoid confusion.

1:36.4

But they are ensuring that their guest community will be able to book in confidence and know

1:40.7

that those prices reflect the real price and the real currency that needs to be paid.

1:46.0

Monica Miller there. Now let's do the numbers.

...

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