If you're leading people, you're going to have hard conversations.

There's no getting around that.

But you can't treat every conversation the same way.

Sometimes a person needs coaching, and sometimes they need support, and sometimes they need a kick in the pants.

The real challenge is figuring out what's actually going on beneath the surface so you can lead well in the moment.

So today, Entree Leadership's head coach John Falcons is sitting down with communication expert Jefferson Fisher

and relationship expert Dr. John Deloney to talk about how good leaders handle hard

conversations. Let's get to it. Well Jefferson, thanks for being here today. Thank you for

having me. And Deloney, it's always nice to have you stop by. And also with you. So Jefferson,

you spend a lot of time helping people have effective conversations

and communicate effectively. Right. And Deloney, you're helping people with healthy relationships.

Is that a fair way to say it? Is that good? If that works. I've watched some of your show,

so I was struggling to how to describe it. You've called in like five or six times. That's true.

That's true. That's true.

So effective communication and healthy relationships, two big pressure points for leaders.

And that's our audience.

These are small business owners, people leading teams.

One of the things that we hear in our coaching program is people, a lot of times, are walking

into conversations, and they're not exactly sure what they're

dealing with. Right. And some of those conversations, they need to give the person in the

conversation a kick in the pants, but sometimes that's not what they need. Right. And so I'm just

imagining through your show and through your work as an attorney, you've got to kind of decipher what you're

...