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The Look & Sound of Leadership

A Difficult Conversation

The Look & Sound of Leadership

Essential Communications - Tom Henschel

Education, Executive Coaching, Self-improvement, Executive Presence, Careers, Business, Management

4.81.3K Ratings

🗓️ 16 April 2009

⏱️ 9 minutes

🧾️ Download transcript

Summary

Discussing touchy, even explosive, subjects.

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome back to the Look and Sound of Leadership, an ongoing series of executive coaching

0:08.8

tips designed to help you be perceived in the workplace the way you want to be perceived. I'm Tom Henschel,

0:14.7

your executive coach and today we're talking about a difficult conversation.

0:28.9

In response to last month's executive coaching tip called Be Impecable with Your Word, I got the following email from a guy named Guy.

0:32.4

He wrote,

0:33.0

My boss constantly corrects me and undermines me in meetings.

0:38.0

It's not that she says I'm wrong exactly,

0:40.0

but she makes it clear we have different styles and that my style is worse than hers.

0:44.8

How do I approach her about this?

0:47.7

Guy's situation feels like many others I've coached so my five-step recommendation to him is this month's

0:54.3

coaching tip. Here's what I wrote. Dear guy, I'm sorry this is happening to you.

1:00.5

I'm encouraged that I don't hear any hint that you want to make her stop or to change her, which is good since we can't

1:07.2

change anyone but ourselves. So how can you approach her about this? Here are five steps to help you do this as smoothly as possible.

1:17.0

Step one, gather good data. You say your boss constantly corrects me.

1:24.0

Hmm, really, constantly?

1:26.0

I doubt that.

1:27.0

When exactly does her correcting behavior happen?

1:30.0

What does she actually say? How exactly does she undermine you?

1:35.0

Don't trust your memory or your feelings. Write it down and don't inflate or

1:40.2

exaggerate what happens. be as accurate as possible.

1:44.8

You might also gather data from others.

1:47.6

Don't influence people by asking loaded questions like,

...

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