A Difficult Conversation
The Look & Sound of Leadership
Essential Communications - Tom Henschel
4.8 • 1.3K Ratings
🗓️ 16 April 2009
⏱️ 9 minutes
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| 0:00.0 | Welcome back to the Look and Sound of Leadership, an ongoing series of executive coaching |
| 0:08.8 | tips designed to help you be perceived in the workplace the way you want to be perceived. I'm Tom Henschel, |
| 0:14.7 | your executive coach and today we're talking about a difficult conversation. |
| 0:28.9 | In response to last month's executive coaching tip called Be Impecable with Your Word, I got the following email from a guy named Guy. |
| 0:32.4 | He wrote, |
| 0:33.0 | My boss constantly corrects me and undermines me in meetings. |
| 0:38.0 | It's not that she says I'm wrong exactly, |
| 0:40.0 | but she makes it clear we have different styles and that my style is worse than hers. |
| 0:44.8 | How do I approach her about this? |
| 0:47.7 | Guy's situation feels like many others I've coached so my five-step recommendation to him is this month's |
| 0:54.3 | coaching tip. Here's what I wrote. Dear guy, I'm sorry this is happening to you. |
| 1:00.5 | I'm encouraged that I don't hear any hint that you want to make her stop or to change her, which is good since we can't |
| 1:07.2 | change anyone but ourselves. So how can you approach her about this? Here are five steps to help you do this as smoothly as possible. |
| 1:17.0 | Step one, gather good data. You say your boss constantly corrects me. |
| 1:24.0 | Hmm, really, constantly? |
| 1:26.0 | I doubt that. |
| 1:27.0 | When exactly does her correcting behavior happen? |
| 1:30.0 | What does she actually say? How exactly does she undermine you? |
| 1:35.0 | Don't trust your memory or your feelings. Write it down and don't inflate or |
| 1:40.2 | exaggerate what happens. be as accurate as possible. |
| 1:44.8 | You might also gather data from others. |
| 1:47.6 | Don't influence people by asking loaded questions like, |
... |
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