93. Creating Powerful Customer Experiences – Interview with Stacy Sherman

Win Make Give with Ben Kinney

Ben Kinney Training

Education, Self-improvement

4.9 • 1.5K Ratings

🗓️ 30 September 2020

⏱️ 52 minutes

🔗️ Recording | iTunes | RSS

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Summary

In this interview, Chad Hyams talks with Customer Experience Expert Stacy Sherman. Stacy explains the differences between customer service and customer experience and how to use that to differentiate your brand and elevate your leadership skills? Stacy and Chad review her latest article for Forbes where she examines the book The Four Agreements. They also talk about the heart and science of the customer experience, give you techniques to prevent "pain points," and how you should change your role from salesperson to relationship maker. Stacy's article in Forbes: CX Leadership Lessons To Humanize Your Business - https://bit.ly/3kQtvSO Connect with Stacy Sherman - https://doingcxright.com/ Learn how to take control of your finances and increase your assets so you can increase your wealth. Sign up for the free Win Make Give Wealth Series with Ben Kinney - https://winmakegive.com/wealth/ Learn how to put your money to work with the free Win Make Give Investment Series with Ben Kinney - https://winmakegive.com/investing/ Join our Facebook group - https://www.facebook.com/groups/WinMakeGive

Transcript

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0:00.0	Welcome to the Win Make Give Podcast,
0:05.0	Podcast. This is Chad Himes here and I'm getting ready for an interview with well this one's going to touch my heart a little bit more than than many of the other interviews because I actually have a well I guess I can say family connection to our guest.
0:26.2	Here I was reading some great articles,
0:28.4	reading some great information,
0:30.0	and I see the tagline on one of these articles I'm reading happens to be, I guess the right relationship, my step cousin.
0:38.0	I mean, we're cousins growing up, but legally it's step cousins, and I am happy to bring onto the call today an
0:47.4	expert in her field and it makes me proud to say I know her I'd like to welcome to
0:52.4	the podcast Stacy Sherman. So Stacy
0:54.3	welcome to our podcast today. Thank you and if you could see me you'd know my
1:00.1	my smile is wide and glowing.
1:05.0	Well, that's good.
1:06.4	You're always my favorite of the cousins in there,
1:09.4	so if they're listening to them,
1:11.6	I'll just say that and get that out of the way now because that's just
1:15.7	well. And there we go. So okay let's bring you into this conversation and introduce you to our audience. Now I don't like to give this to this
1:25.0	conversation and introduce you to our audience. Now I don't like to give this big bio on someone and then get it wrong. I don't like to miss out on the things that are really
1:31.1	important to you. So so Stacy introduce yourself to our
1:35.1	audience so they know who they're going to hear from today. Yes so I am a digital
1:41.8	marketer that who fell into what's called customer experience
1:47.6	CX is the known acronym and that is all about driving customer excellence, driving satisfaction, measuring
2:00.2	it and being very intentional of experiences and that does entail employee experience,
2:08.3	human experience and there's a lot to that. So I've made that my field of choice as well in a corporate world as well as my side passion projects by night.
	...

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