Hi, this is Greg Kielstrom. Welcome to the Agile World Podcast, where we discuss

customer experience, employee experience, and transformation in an agile age. The

Agile World Podcast is brought to you by Tech Systems, an industry leader in full-stack technology

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To read more about the topics discussed on this show, you can go to my website at the agile

dot world and read my latest articles or get a copy of my latest book, The Center of Experience, a blueprint

for creating an experience-led organization, now available on Amazon and other retailers.

Hi, this is Greg Kielstrom with the Agile World. Today we're going to talk about

the center of experience. My most recent book is called The Center of Experience.

It talks about the need for organizations to

centralize not only their customer experience work and teams, but their

employee experience work in teams as well.

The center of experience really is a blueprint for how a company can centralize all of these,

all of the different aspects of experience and by centralizing it and understanding it, they can be more effective.

So today I'm going to talk a little bit more about what that means and what it means to an organization to really set up this the center of experience.

It's really based on the concept of a center of excellence and so center of excellence around experience so

shorthand would be center of experience.

So as as customer experience and employee experience continue to grow in their importance, I think that most of you listening today really understand that it is important and you know a gardener survey from a couple years ago back in 2017

said you know 66% of businesses say they compete primarily on the basis of customer experience.

That number has undoubtedly increased more recently.

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