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Counselor Toolbox Podcast with DocSnipes

835 - 10 Tips for Verbal Crisis De-Escalation and Intervention _ Communication Skills Improvement

Counselor Toolbox Podcast with DocSnipes

AllCEUs Counseling CEUs

Social Sciences, Health & Fitness, Mental Health, Self-improvement, Science, Education

4.6644 Ratings

🗓️ 20 June 2023

⏱️ 16 minutes

🧾️ Download transcript

Summary

Chapters: 00:00:00 - 10 Tips for Verbal Crisis De-escalation 00:04:25 - Approaching and De-escalating a Person in Crisis 00:09:09 - De-escalation Techniques: Walk and Talk, Offer a Piece of Gum, Hear Their Perspective, Empowerment. 00:13:35 - Understanding Your Emotional Reactions in the Moment Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

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1:03.3

Hey there, everybody, and welcome to this video on 10 tips for verbal crisis de-escalation.

1:09.2

I'm your host, Dr. Donnelly Snipez.

1:14.0

Crisis represents danger and opportunity. And one of my mentors once said, change causes crisis

1:22.2

and crisis causes change. When something changes, whether it's something we try to change or something that changes

1:28.6

despite our best efforts, it puts us in a state of feeling vulnerable and feeling out of

1:34.7

control and possibly in crisis. So it's important to remember that a person who is in crisis

1:42.5

is often feeling out of control, which means there's an opportunity.

1:48.9

There's an opportunity for them to figure out, okay, where do I go from here?

1:54.9

But when they're in crisis, when they're feeling out of control, they're feeling threatened,

1:59.6

which is not a place where they're going to be able to think clearly. That's where you're in out of control, they're feeling threatened, which is not a place where

...

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