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A Well-Designed Business® | Interior Design  Business Podcast

820: Alex Alonso: Always Say Yes to a Client, Except When You Should Say No

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Arts, Design, Business

4.9810 Ratings

🗓️ 25 October 2022

⏱️ 61 minutes

🧾️ Download transcript

Summary

Today With Alex Alonso: Welcome to A Well-Designed Business. Today I am joined with Alex Alonso of mr. alex TATE Design. Alex was recently on Bravo TV's hit design competition series, "Best Room Wins" where his "transitional" room design earned him a coveted spread in elledecor.com. What also is impressive is Alex’s knowledge that he is here to share. On multiple occasions he just knocked it out of the park for me in terms of when to turn down a client. Alex shares his ABCD approach that took him and his team months to formulate and now serves them, to be able to have their ideal clients and provide the best client experience. Pick It Apart [14:06] Do all of the ABCD’s of Alex’s ideal client have to check the “yes” box? [26:39] How Alex responds when a client comes back after they were declined.   [29:58] The instances that Alex moves forward with a client if they don’t know or don’t share their budget. LuAnn Nigara and Alex Alonso's Ah-Ha Moments “The more honest you can be with yourself about what you can deliver, the better the client experience will be because you’ll have the confidence to speak with the client and say yes, this is or isn’t possible.” - Alex Alonso  “It’s really important as a firm to stand behind your word as a collective team.” - Alex Alonso “There is a justification and rationalization when it comes to budget that a consumer can sink their teeth into.” - LuAnn Nigara More About Alex Alonso: The studio team collective is lead by design principal Alex Alonso. A maximalist at heart, after years in media and entertainment on both coasts and travels abroad he launched a studio that embraces a global perspective and celebrates the power of storytelling through spaces. Reflecting a distinct design approach that is all about the mix, the result is a bold sensibility he calls “modern victorian.”  Cuban-born Alex grew up under insanely humid Miami days. After attending Northwestern University and working in advertising in Chicago, Alex moved to Los Angeles where we worked in entertainment for many years. All along he perfected his craft in his true passion, design. His travels have taken him across five continents and function as a constant source of inspiration for his designs.  A voracious collector, Alex is drawn to anything with a story.  Alex was recently on bravo tv's hit design competition series, "best room wins" where his "transitional" room design earned him a coveted spread in elledecor.com. His room was judged by design maven and host, Genevieve Gorder, elle decor editor-in-chief, Whitney Robinson and design icon, Jonathan Adler. Connect with Alex Alonso Website  Instagram What’s new with LuAnn Nigara Power Talk Friday Tour at High Point Exciting Windows! Build a Better Business Registration luannuniversity.com http://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: #548: Terri Taylor: Calculating Flat Fees & Budgets #482: Cheryl Clendenon: Small Business, Think Big #384: Sarah Magness: Practical Strategies for Talking Budgets

Transcript

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0:00.0

Hey, just letting you know that Luann University registration is opening November 24th,

0:07.2

2024, and classes are starting the week of January 20th, 2025.

0:13.6

Head over to luanuniversity.com to learn more about classes on sales, on marketing,

0:20.6

on process, and on profits.

0:23.4

And at the website, you will learn about the fantastic bonuses that we have for you throughout

0:28.9

the registration period. Luann University.com.

0:35.1

This episode is sponsored by Revelwoods. Revelwoods is your source for premium hardwood and resilient

0:40.7

flooring. Using the Revelwood selector tool, you will be able to find curated suggestions for each

0:46.3

specific project based on criteria such as style, color, zip code, and usage. Because the species of

0:53.7

wood that performs in a laundry room in Key West is not going to be the

0:57.5

same as the wood that will perform in a living room in Chicago.

1:00.9

And how do you know that?

1:02.3

Well, Reveldwoods helps you.

1:03.8

Know before you specify.

1:05.1

And when you sign up for a free professional membership, you'll get access to exclusive

1:10.4

discounts and referral benefits.

1:12.6

Visit revelwoods.com to get started.

1:27.1

Welcome to a well-designed business.

1:29.4

My name is Luann Nigara, and I'm so glad you found this podcast.

1:33.2

Together with my husband, Vince, and our partner, Bill, we have grown our company Windowworks from the ground up.

1:38.9

So I know and I understand the challenges you face in running your interior design business. I also know that your

1:46.7

talent alone isn't enough to ensure your success. So on this podcast, we talk about strategies and

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