Yo, today's QOT is the vast majority of things we do in life are done to get the feelings we want.

Here we go!

Welcome back to the Quot of the Day Show. I'm your host, Sean Crox and the Sean Crox and

Taccom. We've got Jim Cathard back on the show and today Jim is going to share one of the major keys to building a successful

business but not just a successful business but building healthy relationships in general. Here's Jim.

I get to Tulsa. I'm looking around for a breakfast place and I wanted to repeat the pattern I had set up in Little Rock so I looked around and I found the symbol

of my preferred restaurant at the time right there about a mile from the new office. There were the golden arches sticking up through the trees.

I pulled in under them and parked my car, walked into the lobby of McDonald's and there behind the counter were two women.

One was in her 20s, one was a teenager and as I approached the counter the 20 year olds said good morning, what's your name?

I almost went into shock. I mean think about that. I said, be asked your name in a McDonald's. I stood there, I said,

she said, what's wrong? I said, you asked my name. She said the question was too hard.

No. She said, then what is it? I said, it's Jim Calfcart and I'll have an egg muk muk muk coffee. She said, fine, that'll be $1.41.

So I paid my $1.41, I got my breakfast, started to walk away, teenager turned to the 20 year olds. She said, hey grandma, where the coffee cups?

You're a grandmother? She said, no, I'm in my 20s. I said, she said, well, they call me grandma, it's my nickname, because I'm sort of the mother hand around here.

And I said, well, what do you like to be called? She said, you can call me grandma, my name's Marilyn. And I said, okay, grandma, you know, I went on my way.

Now I came back day after day and every time I came back, I had the same breakfast that cost $1.41 and she asked my name every time, until after a few days she remembered the name.

Then one morning, as I pulled into the parking lot, from what I saw in the parking lot, I knew I had a challenge in the lobby.

What would you see in a McDonald's parking lot that would indicate a challenge in the lobby?

Two buses, both completely empty. Now two buses with what, 45 people per? Empty in a parking lot means 90 head, ready to graze in the lobby of this McDonald's.

I parked my car, I walked up there, squeezed through the door, looked for the line that was moving fastest, the one that stops when you get in it.

It's true enough. And then I heard my name, Mr. Calfcart, Mr. Calfcart, and I look up the front, it's grandma, Marilyn. I said, yes, she said your breakfast is ready.

Excuse me.

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