681: The Way to Handle Q&A, with Matt Abrahams

Coaching for Leaders

Dave Stachowiak

Management, Careers, Business

4.8 • 1.6K Ratings

🗓️ 20 May 2024

⏱️ 40 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Matt Abrahams: Think Faster, Talk Smarter

Matt Abrahams is an educator, author, podcast host, and coach. He is a lecturer in Organizational Behavior at Stanford University’s Graduate School of Business and a keynote speaker and communication consultant for Fortune 100 companies. He is the host of the popular podcast Think Fast, Talk Smart and the author of Think Faster, Talk Smarter: How to Speak Successfully When You’re Put on the Spot*.

One of the most common places leaders get put on the spot is when facilitating a question and answer session. In this episode, Matt and I discuss the mindset, preparation, and steps that will help you answer questions with confidence and increase credibility with your audience.

Key Points

Many presenters think about a Q&A session like playing dodgeball. It’s more helpful to frame it as dialogue.
Answering questions well allows you to project authenticity, expand on key points, and resolve objections.
Use the ADD framework to respond to a question. A: answer the question, D: detail an example, and D: describe the value. If helpful, adjust the order.
Set boundaries for the kinds of questions you’ll answer and the timeframe for them. The audience expects you to lead the conversation.
Ask yourself a question if nobody else asks one first. This might start with, “A question I’m commonly asked…”
End with an exclamation point. Sticking the landing provides you confidence and shows credibility to your audience.

Resources Mentioned

Think Faster, Talk Smarter: How to Speak Successfully When You’re Put on the Spot* by Matt Abrahams

Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes

The Way to Influence Executives, with Nancy Duarte (episode 450)
How to Rehearse Before a Presentation, with Jacqueline Farrington (episode 645)
That’s a Great Question (Dave’s Journal)

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Transcript

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0:00.0	A place where many of us get put on the spot is handling Q&A sessions.
0:05.0	In this episode, the Mindset, Prep, and Steps that will help you answer questions with confidence
0:12.0	and support your credibility.
0:15.1	This is Coaching for Leaders, episode 681.
0:19.7	Produced by Innovate Learning, Maximizing Human Potential.
0:28.0	Greetings to you from Orange County, California.
0:31.0	This is coaching for leaders, and I'm your host Dave Stahoviac.
0:36.2	Leaders aren't born.
0:37.8	They're made.
0:38.8	And this weekly show helps you discover leadership wisdom through insightful conversations.
0:44.3	Oh, if we could plan out every single conversation and know exactly what we were going to say,
0:49.3	and know exactly how others were going to respond, well, I don't know, it wouldn't be a lot of fun, would it? And the reality, of course, is so much of our communications in the professional space are impromptu. And one place that that happens extensively is when we are
1:05.4	facilitating or involved with a Q&A. How can we do better at showing up in a way
1:11.1	that not only responds in the moment well but also represents our teams
1:16.1	and our organizations effectively.
1:18.2	I can't think of a better person to talk to about this topic than Matt Abrahams. He is a educator, author, podcast host, and coach.
1:26.2	Matt's a lecturer in organizational behavior at Stanford University's graduate school of business
1:31.6	and a keynote speaker and communication consultant for Fortune 100 companies.
1:36.0	He's the host of the popular podcast Think Fast Talk Smart and the author of Think Faster Talk Smarter, How to Speak Successfully
1:45.6	when you're put on the spot.
1:47.3	Matt, what a pleasure to have you on.
1:49.4	Such a great pleasure to be here, Dave.
	...

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