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The Agile Brand with Greg Kihlstrom

#681: Building a cohesive brand while personalizing every message with Emily Ward, Turnitin

The Agile Brand with Greg Kihlstrom

The Agile Brand

Business, Marketing

52.7K Ratings

🗓️ 26 May 2025

⏱️ 26 minutes

🧾️ Download transcript

Summary

With AI as an accelerant, marketing is evolving at a breakneck pace, and brands are being challenged to maintain authenticity while scaling globally. How do you build a cohesive, authentic brand identity across diverse markets, cultures, and digital platforms—all while leveraging AI-driven personalization? Joining me today is Emily Ward, VP of Global Marketing at Turnitin, a leading edtech brand focused on academic integrity and student success. Emily has spent more than 15 years in the education space, shaping marketing strategies for institutions under the Laureate Education network, leading global marketing at Anthology (formerly Blackboard), and now overseeing the global marketing strategy at Turnitin. Emily Ward has spent more than 15 years focused on the education space, initially generating enrollments for a broad portfolio of global institutions under the Laureate Education network. She then moved to Blackboard, since acquired by Anthology, working with non-profit academic institutions to better understand how to leverage their marketing investment in order to positively impact enrollments and institutional growth.Over time, Emily’s focus expanded to the larger concept of Student Success, helping academic leadership connect the dots of the full student experience from decision making through to matriculation and beyond. During the pandemic, Emily pivoted quickly to lead the launch of an official eCommerce platform, and was soon pulled in to lead North America then Global Marketing efforts for the newly formed EdTech giant Anthology.Today, she oversees global marketing for Turnitin, an academic integrity company focused on supporting educators and empowering students around the world to do their best original work. Emily holds a B.S. from Towson University and an M.B.A from Loyola University Maryland. She resides near Washington, DC with her daughter. RESOURCESCatch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brandsOnline Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrandDon't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnowThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Transcript

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0:00.0

Your brand may be staying on top of current trends, but are you agile enough to stay relevant,

0:04.6

resilient, and successful as customers, competition, and the world continues to change at a

0:10.4

breakneck pace. I'm thrilled to share the newly revised version of my first book, The Agile

0:15.7

Brand. I'm calling it the Agile Brand Revisited. It's been updated to reflect our continually changing world,

0:22.1

and it provides seven principles that form the backbone of an Agile brand, offering detailed

0:26.8

insights and actionable steps for incorporating them into your business strategy. This is the book

0:31.9

that started it all, and I'm excited to share it with you. It's now available in print and digital

0:36.4

formats and available everywhere.

0:38.3

Learn more by going to the Agile Brand Guide website at www.adagelbrand guide.com.

0:44.3

The Agile Brand

0:48.3

Welcome to Season 7 of the Agile brand, where we discuss the trends and topics marketing leaders need to know.

1:00.3

Stay curious, stay agile, and join the top enterprise brands and MARTEC platforms as we explore marketing technology, AI, e-commerce, and whatever's next for the Omnichannel customer experience.

1:12.6

Together we'll discover what it takes to create an Agile brand, built for today and tomorrow,

1:16.6

and built for customers, employees, and continued business growth.

1:20.6

I'm your host, Greg Kilstrom, advising Fortune 1000 brands on Martec, AI, and marketing operations.

1:32.4

The Agile Brand Podcast is brought to you by Tech Systems, an industry leader in full-stack technology services, talent services, and real-world application. For more information, go to

1:38.0

T-EK Systems.com. To make sure you always get the latest episodes, please hit subscribe on the app

1:44.1

you listen to podcasts on and leave us a rating so others can find us as well.

1:48.6

And now on to the show.

1:52.1

With AI as an accelerant, marketing is evolving at a breakneck pace, and brands are being challenged to maintain authenticity while scaling globally.

2:02.0

How do you build a cohesive, authentic brand identity across diverse markets, cultures, and digital platforms,

2:08.0

all while leveraging AI-driven personalization? Joining me today is Emily Ward, VP of Global Marketing

...

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