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Coaching for Leaders

664: The Reason People Make Buying Decisions, with Marcus Collins

Coaching for Leaders

Dave Stachowiak

Management, Careers, Business

4.81.6K Ratings

🗓️ 29 January 2024

⏱️ 38 minutes

🧾️ Download transcript

Summary

Marcus Collins: For the Culture

Marcus Collins is an award-winning marketer and cultural translator. He is a recipient of Advertising Age’s 40 Under 40 award and Crain’s Business 40 Under 40 award and a recent inductee to the American Advertising Federation’s Hall of Achievement. He has worked for several top advertising agencies, and his strategies and creative contributions have led to the success of Budweiser’s Made in America music festival, the launch of the Brooklyn Nets (“Hello Brooklyn!”), and State Farm’s “Cliff Paul” campaign, among others. Prior to his advertising tenure, Marcus worked on iTunes + Nike sport music initiatives at Apple and ran digital strategy for Beyoncé.

He is a marketing professor at the Ross School of Business, University of Michigan, and faculty director for the school’s executive education partnership with Google. Marcus delivers keynote talks across the globe for companies and conferences such as the Cannes Lions International Festival for Creativity, SXSW, Social Media Week, Adcolor, Hyper Island, TEDx, and Talks at Google. He is the author of For the Culture: The Power Behind What We Buy, What We Do, and Who We Want to Be*.

Whether you’re in a sales and marketing role or not, every leader needs to appreciate the psychology of why people buy. Often we assume people buy because of what the product or service provides. But as Marcus and I discuss in this episode, people often buy because of who they are.

Key Points

  • For getting people to move, nothing is more powerful than aligning with culture.
  • Anaïs Nin said, “We don’t see things as they are, we see them as we are.”
  • Audiences buy because of what the product is, but congregations buy because of who they are.
  • Many leaders assume people love their brand — but it’s not really about the brand, it’s about how people view themselves.
  • Begin with examining your own thinking and language regarding customer relationships and transactions. How you view these influences the actions of others.

Resources Mentioned

Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes

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Transcript

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0:00.0

Whether you're in a sales and marketing role or not, every leader needs to appreciate the psychology of why people buy.

0:08.0

Often we assume people buy because of what the product or service provides.

0:13.6

But as we discuss in this episode, people often buy because of who they are.

0:19.0

This is Coaching for Leaders, Episode 664. Produced by Innovate Learning, Maximizing Human Potential

0:30.0

Greetings to you from Orange County, California.

0:35.0

This is coaching for leaders and I'm your host, Dave Stahoviac.

0:39.0

Leaders aren't born, they're made,

0:42.0

and this weekly show helps you discover leadership wisdom

0:45.6

through insightful conversations. Every leader needs to be thinking about the importance of getting on the radar screen of the people that the organization

0:55.8

is trying to serve.

0:57.5

Many of us are not necessarily in a sales or marketing role ourselves, but we do have a responsibility to think about how do we influence

1:07.2

and how do we meet people where they are, where they're willing and excited about engaging with our organization.

1:14.2

Maybe that means partnering, maybe that means making a purchase, maybe it means a contract,

1:18.6

but being able to connect.

1:21.6

And today I'm so glad to have a conversation with someone who's going to help us to do this so well and think about this from a different perspective than sometimes we often do.

1:30.0

I'm so pleased to welcome Marcus Collins to the show. He's an award-winning

1:34.6

marketer and cultural translator. He is the recipient of Advertising Ages 40-under-40

1:40.8

award and Crane's business 40-under- 40 Award and a recent inductee into the American Advertising

1:46.8

Federation's Hall of Achievement.

1:48.9

He has worked for several top advertising agencies and his strategies and creative contributions have led to the success of Budweiser's Made in America Music Festival,

1:58.0

the launch of the Brooklyn Nuts, and State Farms Cliff Paul campaign among many others.

2:03.2

Prior to his advertising tenure, Marcus worked on the iTunes Plus Nike Sport Music

...

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