Listen, Karen, it says you're not supposed to wash it and you washed it. That's why it's ruined.

Very cute, but they barely fit around my one-year-old lab's neck. I bought a large.

Wow, this is actually interesting. They actually bought a size small.

Customers would come on, leave bad reviews for the dumbest reasons. And we couldn't message them and be like,

you're leaving a bad review for the stupidest reason. But it couldn't message them and be like, you're leaving a bad review

for the stupidest reason. But it's very, very frustrating. However, that has just changed.

What's up, guys? You're listening to another episode of Selling on Amazon with Andy Isam.

In this episode, I'm going to show you how to respond to negative reviews from customers on

Amazon. So this episode is going to be more like a little tutorial. So I'm going to walk you through

how to do this. It's really simple. So hopefully through podcast format, you guys will be able to kind of understand how this process works. But I'm going to do this. It's really simple. So hopefully through podcast format, you guys will be able to

kind of understand how this process works. But I'm also going to explain a little bit of history

behind this, how Amazon used to be and how they are now, the changes that are happening, as well as

what the requirements are to be able to do this. This is a huge update. I'm not sure exactly when it came out. I just

found out about it actually two days ago. So as of recording this episode, I just barely found out

about it. So if you're listening to it, it might be, you know, a couple weeks old of an update.

But for those of you just getting your businesses up and going or exploring it or maybe you're

already running, this is something that you're really going to want to be aware of because

you can go in and address some concerns.

I'm going to show you even in my business, real world example, how we are able to use this

to improve our business.

So just a little bit of a backstory with this, Amazon used to allow like many,

many moons ago, they used to allow you to contact your customers. Well, with all sorts of

...