656: April Jensen: How to Establish Client Expectations for Successful Projects

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Arts, Design, Business

4.9 • 810 Ratings

🗓️ 6 April 2021

⏱️ 65 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today with April Jensen Welcome to A Well-Designed Business. April Jensen of St. Louis-based ADJ Interiors was in business for 25 years before she created an onboarding doc for her high-end interior design business. April and LuAnn walk step-by-step through her onboarding doc as April lets us in on how it has helped her handle client expectations and sticky situations. Pick it apart: [16:13] April shares her response to a client who is unsure of their budget [22:44] Why mutual respect with clients is necessary for a successful project [27:40] April advises how to respond to a client who is worried about a single product [36:33] April and LuAnn share their mutual frustration with clients who text [42:55] LuAnn and April chat about how to handle clients who don’t pay LuAnn and April Jensen’s Ah-Ha moments: “I’m a designer, and it’s okay to be a business person too.” - April Jensen “You asked for a burger and a coke. If you want fries, it’s more money.” - LuAnn Nigara “You have to put the whole picture together before you judge.” - April Jensen More About April Jensen: Prior to founding ADJ Interiors in 1994, April Jensen worked for interior design firms in Chicago and St. Louis. She works equally as hard to create seamless and enjoyable design experiences for her clients as she does to foster a fun, collaborative, and creative work culture. April received a Bachelor of Arts Degree in Interior Design and a certificate of Art History from Michigan State University. She is a Professional Member of ASID and is NCIDQ Certified, having completed specialized courses, necessary experience, and a rigorous examination. Under April’s leadership, ADJ Interiors has been featured in several publications and has received a plethora of design awards. For more, please visit www.adjinteriors.com April Jensen of ADJ Interiors was originally scheduled for an interview on September 15th of last year but had to reschedule to the 24th of February due to Covid. Connect with April Jensen: Website Instagram Facebook What’s new with LuAnn Nigara: luannuniversity.com http://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Pre-Order Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast A Big THANK YOU to Today’s Podcast Sponsors: Mydoma’s 2nd annual 19 Hours Interior Design Conference is almost here! Join us for 2 days, with 10 presentations on April 13-14th19 Register now, and you’ll also be signed up to receive the recordings once the event finishes, as well as a digital workbook we’ll send a few days ahead of the event! RSVP now – We’ll see you at the conference!

Transcript

Click on a timestamp to play from that location

0:00.0	Hey, are you getting ready for Thanksgiving? Maybe you're hosting and you're busy getting all of your dishware organized and your menu organized. Or maybe you're like me. You're at the season where you just get to ring the doorbell with a pie in your hand, right? Either way, I hope you are planning to spend some quality time with friends and family, whether that means it's a big,
0:21.1	raucous crowd and lots of carrying on or downtime. Either way, I'm wishing you a happy
0:26.5	holiday season. And, you know, what happens after Thanksgiving, we have Black Friday.
0:31.6	And on Black Friday, Luann University is officially opening registration. And here's the thing. Because it's Black Friday,
0:39.2	we got some Black Friday deals for you. All right, first of all, let me explain this. Early Bird for
0:44.0	Luann University is open from November 29th through December 31st, 2024. So that is the entire early bird
0:52.4	period. And during the early bird period, you get two bonuses.
0:57.2	Number one, you get the early bird pricing.
0:58.8	But you also get, if you buy, whether you buy a five-week course or a three-hour intensive,
1:05.2	if you purchase and register during the early bird period, you are going to be enrolled in the workshop that
1:13.4	Amber DeLegarza and I are hosting together live. It's called Success by Design. Strategic
1:20.6	Goal Setting meets Time Mastery. Okay. So this is going to be a live workshop. It is going to happen in real time on january second
1:30.4	twenty twenty five and we're going to spend part of the time mapping out how do you set your goals
1:37.1	what do you do how do you decide if it's a legitimate goal if it's a reach goal if it's a too easy
1:43.2	of a goal what should your goals be?
1:45.5	And then Amber will take over and she will help us figure out how to carve that time in our
1:52.9	work life to work on our business. Okay. So it's managing the expectations of the hours
1:59.6	you have available so that you can get it all done.
2:02.3	So this is going to be a fantastic class that you are going to take real time and ask us real questions.
2:08.5	Okay, so those are two bonuses that you get if you sign up any time during the early bird period,
2:14.3	November 29th to December 31st.
2:16.4	But there is an extra bonus if you sign up during
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from LuAnn Nigara, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of LuAnn Nigara and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.