651: How to Defuse Verbal Conflict and Prevent Toxicity from Ruining Your Day with Sam Horn

How to Be Awesome at Your Job

How to be Awesome at Your Job

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4.5 • 1.1K Ratings

🗓️ 18 March 2021

⏱️ 41 minutes

🔗️ Recording | iTunes | RSS

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Summary

Sam Horn explains how to deal with difficult people more effectively by shifting the language we use.

— YOU’LL LEARN —

1) Words to lose and words to use in a conflict

2) The mindset shift that makes us feel like less like a victim

3) Two strategies for dealing with workplace bullies

Subscribe or visit AwesomeAtYourJob.com/ep651 for clickable versions of the links below.

— ABOUT SAM —

Sam Horn, is the CEO of the Intrigue Agency and the Tongue Fu! Training Institute. Her 3 TEDx talks and 9 books - including Tongue Fu!, POP!, Got Your Attention? and SOMEDAY is Not a Day in the Week - have been featured in NY Times, on NPR, and presented to hundreds of organizations worldwide including Intel, Cisco, Boeing, U.S. Navy, Nationwide, and Fidelity.

• Sam’s book: Tongue Fu!: Deflect, Disarm, & Diffuse Any Verbal Conflict

• Sam’s book: ConZentrate: Get Focused and Pay Attention--When Life Is Filled with Pressures, Distractions, and Multiple Priorities

• Sam’s book: Take the Bully by the Horns: Stop Unethical, Uncooperative, or Unpleasant People from Running and Ruining Your Life

• Sam’s website: SamHorn.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: Think Again: The Power of Knowing What You Don't Know by Adam Grant

• Book: The Black Stallion by Walter Farley

• Podcast: Good Life Project

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Transcript

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0:00.0	Welcome to the how to be awesome at your job podcast the show where brilliant
0:05.4	professionals share how to sharpen the universal skills required to flourish at
0:09.4	work. Enjoy more career fun wins meaning and money with your host
0:14.8	Peek McHydus.
0:18.3	Hello and thanks for joining us here for episode 651 with Sam Horn. If you've got
0:23.9	some verbal conflicts in your world, some toxicity, some bullying, some
0:28.7	yuck, Sam's got some pro tips and tools to help you with that. She is a keynote
0:33.9	speaker and I just love her memorable turns of phrases that's a whole lot of fun.
0:38.3	See, I'll learn one words to lose and words to use in a conflict to the mindset
0:43.3	shift that makes us feel less like a victim and three, a couple strategies for
0:47.9	dealing with workplace bullied. So if you want to check out the show notes with
0:50.4	the transcript or the links to as we've referenced, you can find it over at
0:52.7	awesome at your job.com slash EP651. And while you're at awesome at your job.com,
0:58.5	I recommend you check out some of our cool resources such as the gold nuggets
1:01.4	which provide summary email wisdom from each of the guests. You can get them
1:06.0	right on the day the episode releases. So you can hear a quick or something
1:10.1	right up of of Sam's insights as well as access to the vault of all 651 such
1:15.3	right ups. That's the gold nuggets at awesome at your job.com. Now here's Sam
1:19.0	story. Sam Horn is the CEO of the intrigue agency and the Tung Fu training
1:24.3	institute her three TEDx talks and nine books, including Tung Fu pop got your
1:29.2	attention and someday is not a day in the week. Having featured in the New York
1:32.8	Times on NPR and presented to hundreds of organizations worldwide, including
	...

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