4.6 • 667 Ratings
🗓️ 17 April 2025
⏱️ 7 minutes
🧾️ Download transcript
If you want to stop constantly stressing about where your next client is going to come from, listen up! I am going to share how important client retention is to your coaching business, explain the math, and give you a powerful 3 tier system to know exactly how every single one of your clients are doing on a daily and weekly basis that will forever end you getting ghosted or providing a refund.
Time Stamps:
(0:18) The Power of Client Retention
(1:15) We Are In The Relationship and Community Business
(1:38) The Math
(3:10) Keeping Clients Through This Three Tier System
(4:38) Exit Interviews
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0:00.0 | retention plus referrals means you have compounding growth and you don't have to constantly be chasing |
0:04.9 | new clients to grow your business it just does it just grows what's up guys welcome back to the |
0:11.1 | fitness podcast today we're talking about one of the most overlooked but powerful ways to grow your |
0:16.0 | business and that is client retention a lot of coaches think they have a marketing problem, |
0:21.1 | but in reality, they end up having a leak in the bucket. |
0:24.0 | If clients are consistently leaving |
0:26.0 | and your solution just replace those new clients |
0:29.5 | to stay afloat, that's hard. |
0:31.5 | That's hard business. |
0:32.8 | Fix that leak and everything else gets easier. |
0:36.0 | You have more profit, you have more referrals from the |
0:38.2 | clients who are staying, you have a business that grows without running yourself into the ground. |
0:43.6 | And so we're going to talk about this today. I'm going to give you one question to ask your clients |
0:47.3 | that'll blow your mind. I'm going to give you five ways to increase retention. And really, |
0:51.3 | we're just going to kind of scratch the surface. So if you're like, I want to know more about that, you can always shoot me a DM. Well, being chat in the DMs, and I have a |
0:57.6 | full training on this that will explain everything I'm talking about a little bit more. But today I want |
1:01.2 | to plant the seed in your head. It's like, oh, let's start here. Like if we're being honest, |
1:11.5 | we're not just in the fitness, nutrition, or coaching business. We're in the relationship |
1:15.9 | and community business. Relationships are what keep clients coming back. Because when someone |
1:21.2 | feels seen, supported, and like they belong, then they don't want to leave. You know, like, |
1:26.0 | as the saying goes, clients don't care how much you know until they know how want to leave. You know, like there's the say, as the saying goes, |
1:28.3 | clients don't care how much you know until they know how much you care. That's what we really |
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