598 – Do Your Leaders Know the Score?
The How of Business - How to start, run, grow and exit a small business.
Henry Lopez, Levante Business Group
4.7 • 522 Ratings
🗓️ 2 March 2026
⏱️ 21 minutes
🧾️ Download transcript
Summary
If your leaders don't know how they're measured, you can't expect consistent performance or real ownership.
Show Notes Page: https://www.thehowofbusiness.com/598-do-your-leaders-know-the-score/
Frustrated with inconsistent performance from your managers or senior team members? The issue may not be motivation, it may be measurement.
In this episode, Henry Lopez breaks down why leadership performance problems often stem from a lack of role clarity, measurable outcomes, and transparent KPIs.
Without clearly defined metrics, even highly motivated leaders drift. Expectations become subjective. Feedback becomes emotional. And performance becomes inconsistent.
Henry explains the difference between expectations and KPIs and why outcomes, not activity, must be measured.
He walks through:
How to define company-level KPIs first
How employee KPIs must roll up to business goals
Why 2 to 5 KPIs per leader is the right number
The importance of transparency in formulas and data sources
Why ownership requires control
How KPIs improve engagement, fairness, and accountability
As Henry says, "If employees don't know how you measure their performance, you can't expect them to win."
If you want stronger leadership, clearer accountability, and more consistent results in your small business, this episode provides a practical framework you can implement immediately..
This episode is hosted by Henry Lopez. The How of Business podcast focuses on helping you start, run, grow and exit your small business. The How of Business is a top-rated podcast for small business owners and entrepreneurs. Find the best podcast, small business coaching, resources and trusted service partners for small business owners and entrepreneurs at our website https://TheHowOfBusiness.com
Transcript
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| 0:00.0 | Welcome to the How of Business with your host, Henry Lopez, the podcast that helps you start, |
| 0:05.9 | run, and grow your small business. And now, here is your host. |
| 0:12.5 | Welcome to the How of Business podcast. This is Henry Lopez. Do the leaders on your team, |
| 0:17.2 | your managers or senior members of your staff, do they know exactly how you measure |
| 0:22.1 | their performance? Or are they guessing? Or are they desperately trying to read your mind? |
| 0:27.0 | If your managers or senior leaders don't know the score, then you can't expect them to win. |
| 0:32.4 | And if they're not clear on the score, then you will continue to get inconsistent performance |
| 0:37.2 | at best. So on this episode, I want to talk about, do your leaders know the score, then you will continue to get inconsistent performance at best. So in this |
| 0:38.4 | episode, I want to talk about, do your leaders know the score? Are they clear on how they will be |
| 0:43.8 | measured and what your expectations are for them in their role in your business? You can find all |
| 0:49.6 | of the how-with business resources, including the show notes page for this episode and learn more about |
| 0:54.0 | my one-on-one and group coaching programs at the howwithbusiness.com. I also invite you business resources, including the show notes page for this episode and learn more about my |
| 0:54.2 | one-on-one and group coaching programs at the howa business.com. I also invite you to join the |
| 0:58.8 | howa business community on Patreon, and please subscribe wherever you might be listening so you |
| 1:03.0 | don't miss any new episodes. I often find that business owners are frustrated with their team |
| 1:08.5 | leaders or their senior employees, the performance that |
| 1:11.6 | they're getting from those people, or maybe it's just a lack of consistency or follow-through. |
| 1:16.3 | You might feel like they're just not stepping up, or a common phrase I hear is they don't take |
| 1:20.9 | ownership. But when we dig a little deeper, what I usually find, and this includes in my case |
| 1:26.0 | where I've had these challenges in my businesses, |
| 1:28.4 | is that perhaps some of the issues, the root causes, are a lack of role clarity, there are no |
| 1:34.0 | measurable outcomes, there are no employee level KPIs, key performance indicators, or the measures, |
... |
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