The Agile brand.

Welcome to Season 6 of the Agile brand, where we discuss marketing technology and customer experience trends, insights, and ideas with enterprise and technology platform leaders.

We focus on the people, processes, data, and platforms that make

brands successful, scalable, customer-focused, and sustainable. This is what makes an agile brand.

I'm your host, Greg Kilstrom, advising Fortune 1000 brands on Martec, marketing operations, and

CX, best-selling author and speaker. The Agile Brand podcast is brought to you by Tech Systems, an industry leader in full-stack

technology services, talent services, and real-world application.

For more information, go to teksystems.com.

Before we get started, I wanted to let you know that my latest book, Priority is Action,

Seven Principles for Better Strategies, Decisions, and Outcomes is now available. In it, I give ideas and insights for leaders and teams that need to make meaningful progress on their priorities. After all, our priorities are what we do, not what we say we'd like to do. You can find Priority as Action on Amazon or learn more on my website,

Greg Kilstrom.com. Now let's get on to the show. Today, we're excited to delve into the

evolving landscape of customer service and sales with Josh Feast, CEO and co-founder of Cajito.

We'll explore how AI is reshaping the roles of customer service agents

and enhancing business strategies. Josh, welcome to the show. Hi, great to be here. Yeah,

looking forward to talking about this topic with you. Why don't we get started, though,

with you giving a little background on yourself and your role at Cogito. You bet. I'm the founder

and CEO of Cogito.

Cogito is a real-time AI guidance company, which helps agents and supervises in the

moment at large-scale contact centers and is designed to improve experience, efficiency,

and effectiveness.

I was originally trained as an engineer in New Zealand.

I came to the U.S. a number of years ago to learn technology entrepreneurship.

...