54: How Authentic Leaders Apologize, with Bonni Stachowiak
Coaching for Leaders
Dave Stachowiak
4.8 • 1.6K Ratings
🗓️ 10 September 2012
⏱️ 34 minutes
🧾️ Download transcript
Summary
Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
Authentic leaders know that there’s more to an apology than simply the words “I’m sorry” – although that’s a good starting point. Mistakes are inevitable, but few leaders are able to communicate a genuine apology. This week, Bonni returns to discuss how we can make our apologies more meaningful and genuine to the people who receive them.
Components of an authentic apology:
1) State “I’m sorry” or “I apologize” with sincerity
2) Be specific about what you are apologizing for and own it
3) Discuss what you will do to avoid the mistake in the future
Tell me what you did to incorporate something from our discussion above – I want to know what is working for you!
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Transcript
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| 0:00.0 | You're listening to coaching for leaders. This is episode number 54 |
| 0:04.2 | airing on September 10th 2012. |
| 0:07.8 | Produced by Innovate Learning |
| 0:10.3 | Maximizing human potential. |
| 0:13.0 | Welcome to Coaching for Leaders. |
| 0:17.0 | This is THE Show for Leaders who want to improve themselves so they can better engage and develop others. |
| 0:26.0 | Whether you're a season leader or leading people for the first time, |
| 0:30.0 | improving your leadership skills will drive your success, and most importantly, the success of others. |
| 0:36.0 | This week's topic, how authentic leaders apologize. |
| 0:40.0 | Well, hello everyone, and welcome to another episode of coaching for leaders. My name is |
| 0:48.0 | Dave Stahofiac, and I'm coming to you from our home office studio out here in beautiful Orange County, California, |
| 0:56.0 | and I am joined by the amazing Bonnie Stoviac who is back. |
| 1:01.1 | I'm so glad you're back. |
| 1:02.1 | I'm so glad to be back. I'm so glad to be back. |
| 1:03.6 | And you're all probably wondering where was she? Well, she, you had surgery about a week ago. |
| 1:10.0 | I did. And we thought you would be down for a couple weeks possibly it was it wasn't |
| 1:15.6 | anything serious just kind of a I don't know should we say what it was do you do |
| 1:20.8 | want to grow sending when I mean I don't know how people feel about it. It's, you know, I had to be sliced into. Yeah. But I'm, I healed up quick. Anyway, nothing serious. She got sliced into she got healed up quick. and I'm glad you're back and I'm really |
| 1:34.4 | excited that you're back because of the topic we are going to talk about today which is |
| 1:40.4 | what's so funny it's so funny how when you you don't want to go into a lot of detail but then you're like I didn't have you know like and it |
| 1:49.0 | It wasn't elected surgery. It wasn't like I didn't have like anything plastic surgery done or anything |
| 1:54.8 | so it is medically necessary and then we can move on now we do we do live in Orange |
... |
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