533: How to Identify and Eliminate Friction with Roger Dooley

How to Be Awesome at Your Job

How to be Awesome at Your Job

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4.5 • 1.1K Ratings

🗓️ 13 January 2020

⏱️ 46 minutes

🔗️ Recording | iTunes | RSS

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Summary

Roger Dooley talks about how eliminating friction at work can lead to better productivity.

— YOU'LL LEARN —

1) The cardinal rule of friction.

2) How to reduce the friction of meetings.

3) How mistrust creates friction.

Subscribe or visit AwesomeAtYourJob.com/ep533 for clickable versions of the links below.

— ABOUT ROGER —

Roger Dooley is an author and international keynote speaker. His books include Friction: The Untapped Force That Can Be Your Most Powerful Advantage and Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing. He is behind the popular blog, Neuromarketing, as well as a column at Forbes.com.

He is the founder of Dooley Direct, a consultancy, and co-founded College Confidential, the leading college-bound website. He has an engineering degree from Carnegie Mellon University and an MBA from the University of Tennessee.

• Book: "FRICTION―The Untapped Force That Can Be Your Most Powerful Advantage"

• Book: "Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing"

• Blog: Neuromarketing

• Podcast: Brainfluence

• Website: RogerDooley.com

— RESOURCES MENTIONED IN THE SHOW —

• App: Pocket

• Book: “Influence: The Psychology of Persuasion” by Robert Cialdini

• Book: “Trust Factor: The Science of Creating High-Performance Companies” by Paul Zak

• Company: Gallup

• Personality: Cal Newport

• Personality: Jack Welch

• Personality: Richard Thaler

• Personality: Werner Heisenberg

• Previous episode: 124: The Science Behind Trust and High-Performance with Paul Zak

• Software: Google Tag Manager

• Survey: Customer Effort Score

• Survey: Net Promoter Score

— THANK YOU SPONSORS! —

• Freshbooks Cloud Accounting Software gets you paid twice as fast. Free trial (no credit card required) at freshbooks.com/awesome.

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Transcript

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0:00.0	Welcome to the How to Be Awesome at Your Job Podcast, the show where brilliant professionals share how to sharpen the universal skills required to flourish at work.
0:10.0	Enjoy more career fun, wins, meaning, and money.
0:14.0	With your host, Pete McKitis.
0:16.0	Hello and thanks so much for joining us here for episode 532 with Roger Dooley. Roger is sharing all about how to reduce
0:26.0	friction, the stuff that makes work harder. So you'll learn one, the cardinal rule of friction,
0:31.0	two, how to reduce the friction of meetings, and three, how mistrust is often at the
0:35.6	root of friction. So if you want to check out the show notes or the transcript or the links to
0:39.0	Adams we've referenced, drop on over all the about your job.com slash F-52.
0:44.0	Now here's Roger Dooli is an author and international keynote speaker.
0:48.0	His books include Friction, Gun Tad Force that can be your most powerful advantage
0:52.0	and brainfluence 100 ways to
0:54.0	persuade and convince consumers with neuromarketing. He's behind the popular blog
0:58.5	neuromarketing as well as a column at Forbes.com. Roger is the founder of Dewey Direct, a consultancy,
1:05.0	and co-founded College Confidential,
1:07.0	the leading College Bound website.
1:09.0	He has an engineering degree from Carnegie Mellon University
1:11.0	and an MBA from the University of Tennessee.
1:14.0	Big thanks to Roger for taking some time to chat with us and big thanks to our sponsors.
1:18.0	Check him out.
1:20.0	Now, here's Roger.
1:22.0	Roger, thanks for joining us here on the How to Be Awesome at your Job Podcast.
1:26.0	Well, happy to be here, Pete, thanks for the invite.
	...

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