531: Recovering from a Rough Client Experience
The BizChix Podcast: Female Entrepreneurs | Women Small Business | Biz Chix
Natalie Eckdahl
4.8 • 630 Ratings
🗓️ 7 July 2022
⏱️ 35 minutes
🧾️ Download transcript
Summary
Do you have a time in your business when you disappointed a client or made a mistake?
On today’s episode, our BizChix Accountability Coach, Elizabeth Cook, joins me to talk about how you can recover from a rough client experience and how to appropriately respond both to the client and to yourself so that it doesn’t affect your confidence.
Join Elizabeth and I to learn how you can maintain your client relationships after making a mistake and how you can move forward and take action as a leader.
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This episode was first published at BizChix.com/531. Subscribe to our sister podcast, Stacking Your Team, on your podcast app or at BizChix.com/category/team.
Transcript
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| 0:00.0 | Have you ever disappointed a client? I know I have, and although many women's service entrepreneurs |
| 0:08.7 | do not talk about it, every business owner I know has a story of making a big mistake for a client, |
| 0:17.5 | missing an important deadline, or missing expectations in some way. The good news is that this is something |
| 0:24.7 | you and your business can and will recover from. And it is possible and even highly likely that you can |
| 0:33.1 | make amends with your client, maintain goodwill, and even strengthen your relationship for the future. |
| 0:39.8 | These are things that we openly discuss in our Six Figures Lab group coaching program. |
| 0:45.5 | In case you are not familiar, Six Figures Lab is our group coaching program that helps consultants, |
| 0:52.2 | marketers, and financial professionals grow from multi-five |
| 0:56.8 | figures in revenue to multi-six figures in revenue. We help you position yourself in the marketplace |
| 1:03.8 | so that you stand out among your competitors and help you grow to pay yourself $8,000 to $10,000 per month. |
| 1:13.7 | I want to help you create an enduring business you never need to retire from because it is |
| 1:20.0 | enjoyable, profitable, and sustainable. We help you build support systems at home and in your |
| 1:27.0 | business, raise your prices, and articulate the transformation you create for your clients. |
| 1:33.4 | If you are ready to get out of overwhelm and remove the frustrations you have with your business, then let's talk. |
| 1:40.7 | We are enrolling new clients one more time in 2022. Only one more time. Our new cohort |
| 1:47.4 | starts on September 28th. After that, we do not plan to open doors again until March |
| 1:53.6 | 23. So you will wait six months. If you'd like more information, go to bizchicks.com slash |
| 2:00.0 | Six Figures Lab. There's a link in the show notes of |
| 2:03.6 | wherever you're listening right now. Just click on the link. Fill out the application and then you will be |
| 2:08.3 | invited to a call with me. If you're listening after September, please get on the wait list. |
| 2:14.6 | So go to the same link, bizhicks.com. We spelled Chicks with an X slash Six Figures Lab. |
| 2:20.1 | Get on the wait list then if it's after September so I can keep you posted for our next |
... |
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