524: How to Build Rapport Quickly with John DiJulius

How to Be Awesome at Your Job

How to be Awesome at Your Job

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4.5 • 1.1K Ratings

🗓️ 13 December 2019

⏱️ 36 minutes

🔗️ Recording | iTunes | RSS

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Summary

John DiJulius shares his expert tips for quickly building lasting emotional ties.

— YOU'LL LEARN —

1) Four touchpoints that effectively build rapport.

2) The subtle ways you’re killing the conversation.

3) How to go from indifferent to curious.

Subscribe or visit AwesomeAtYourJob.com/ep524 for clickable versions of the links below.

— ABOUT JOHN —

John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy: Building Stronger Customer Connections in The Digital Age could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.

• John’s book: The Relationship Economy: Building Stronger Customer Connections in the Digital Age

• John’s TED Talk: “Meet as Strangers, Leave as Friends”

• John’s website: TheDijuliusGroup.com

• John’s email: John@dijuliusgroup.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: Everything I Know About Business I Learned from Monopoly by Alan Axelrod

• Book: How to Win Friends and Influence People by Dale Carnegie

• Book: From the Ground Up: A Journey to Reimagine the Promise of America by Howard Schultz

• Previous Episode: 150: Expressing Radical Candor with Kim Scott

— THANK YOU SPONSORS! —

• Honeybook. Save time on the admin of your business so you can do more of what you love. Get 50% off your first year at HoneyBook.com/awesome

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Transcript

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0:00.0	Welcome to the How to Be Awesome at Your Job Podcast, the show where brilliant professionals share how to sharpen the universal skills required to flourish at work.
0:10.0	Enjoy more career fun, wins, meaning, and money.
0:14.0	With your host, Pete McKitis.
0:16.0	Hello, thanks for joining us here for episode 524 with John De Julius.
0:23.6	John is sharing how to build rapport
0:25.8	to get some good emotional connection
0:28.1	going with folks in conversation quickly.
0:30.3	So you'll learn one, four key touch points that effectively build rapport
0:33.6	Two the subtle ways you're killing the conversation and three how to go from
0:38.2	indifferent to curious so if you want to take a look at the show notes or the
0:41.8	transcript or the links to items we've referenced drop on by awesome at your job.com slash f-524.
0:48.0	So here is John's story. John is the authority on world-class customer experience.
0:52.8	He's an international consultant keynote speaker and best-selling
0:55.8	author of five customer service books.
0:58.4	His newest book, The Relationship Economy,
1:00.0	building stronger customer connections in the digital age is timely for right now.
1:04.7	John has worked with companies such as Ritz-Carlton, Lexis, Starbucks Nordstrom, Nesley, Marriott,
1:08.9	Hotels, PWC, Celebrity Cruises, Anytime Fitness, Progressive Insurance,
1:13.5	Hardly Davidson, Chick-fil-A, and many more.
1:16.3	Thanks to John for spending some time with us, and thanks to our sponsors.
1:19.4	Check them out.
1:21.7	Now, here's John.
	...

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