I never wanted to have any customer feel like they were a burden to me or that they were wasting my time or money.

I wanted them to know that I valued them and that my company was here to serve them.

So how do you want your customer to fill? Do you want them to think that you want your customer to fill do you want them to think that you're

hard-nosed or helpful?

Oh, oh, oh, oh, oh, oh, oh, oh, oh, oh.

Hey, you're listening to Because I Can Podcast where we believe we can decide our own income

choose happiness kick bear in the teeth and never ever stop why because we can I'm your host Allison J Prince and I went from being a junior high science

teacher to building four online multi-million dollar businesses with four kids at my feet.

Each week I'm bringing you real conversations that have led me as

well as other experts to step into our dream online business lifestyle so that you can

get the answers you need to craft your because I can life as well.

Take that first step and commit now to your because I can life by downloading your free

personal bundle at because I can life.com forward slash bundle.

Hey friend, I'm so glad that you are here.

So the other day I ran across an email that I received years ago not long after I started my first

online store called Pick Your Plum and the reason that this email stands out is

because it was actually one of my very first complaints slash refunds that I ever had to deal with. Sure I had a few

previously but I was able to fix those pretty easily but this email it woke me up and it's

what made me get serious with myself and say,

Allison, you've got to get your refund policy in place or you're going to lose a lot of

money. So let me explain. The woman who sent me this email had ordered two sets of

metal sheets. I presented them on my website as perfect pieces to display

...