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The Double Win

5 Steps for Healthy Confrontation

The Double Win

Michael Hyatt

Education, Productivity, Influence, Teamleadership, Self-improvement, Selfdevelopment, Achievement, Business, Intentionality, Management, Personaldevelopment, Selfleadership, Leadership

4.81.5K Ratings

🗓️ 25 June 2019

⏱️ 34 minutes

🧾️ Download transcript

Summary

Here’s the situation: one of your most lucrative clients has admitted to unethical behavior and is entirely unwilling to change. Do you keep the account and tie your name to their misdealings? Or do you terminate the relationship and lose over a million dollars in sunk cost? What about this: your top salesman is accused of inappropriate behavior toward team members of the opposite sex. You believe the complaints, but the top-performer denies them. Do you fire the salesman and lose your “rainmaker”? Or do you tolerate the behavior regardless of the effect on morale? In this episode, we’ll give you five steps for dealing with a high-performing but bad-behaving employee. Those weren’t just case studies. They were real workplace dilemmas we’ve faced. You may have a tough personnel decision sitting on your desk right now. That produces a lot of stress and anxiety. You may feel like you’re forced to choose between your integrity and the future of your business. But you don’t have to. We believe you can run a highly successful business and sleep well at night. And we’ll give you the insight and confidence you need to confront bad behavior in the workplace, even when it’s costly or inconvenient. Following the steps we’ll give you today, you’ll keep both your financial performance and your integrity intact. You’ll gain the respect of your top performers and your entire team. Here’s a Look Inside Today’s Show Michael shares his worst experience dealing with a bad-behaving top-performer. (sexual harassment) Learn the real driver of performance. (Hint: it’s not superstar employees.) (culture) The one thing that provides the clarity you need to confront poor behavior. (culture) Megan shares an experience of confronting lack of integrity in the workplace. Michael shares a time when he “bet his job” on confronting a high performer. (michael firing publishing client) What to do when your boss doesn’t support you in confronting aberrant behavior (Megan) Tips for conducting a workplace confrontation (step 4) What to do when the behavior is bad—but doesn’t warrant termination. ( What behaviors you can coach which you can’t (character vs. performance. Megan) The often-overlooked last step in terminating an employee (tell team) Is there a confrontation looming in your business? Be thoughtful, be wise, and be confident. You can handle this! Resources from This Episode “The Right Way to Fire the Wrong Person” by Michael Hyatt “When Conflict Is Brewing” by Jeremy Lott Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

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0:00.0

This episode of Lead to Win is brought to you by The Leader Score Assessment,

0:05.0

a simple tool to evaluate the health of your leadership.

0:08.0

Find out more at lead to.win slash leader score.

0:16.0

Hi I'm Michael Hyatt. And I'm Megan Hyatt Miller.

0:17.0

And this is lead to win our weekly podcast to help you win at work and succeed at life.

0:22.0

And in this episode, we're going to talk

0:24.0

about how to confront a high achieving but bad behaving team member.

0:30.0

This is a really tricky subject because you can feel so much pressure as a

0:36.7

coworker or a boss to tolerate bad behavior if the performance is there and

0:41.3

very often thankfully not. And very often, thankfully not always, but very often what makes somebody able to produce amazing results, you know, their ambition, their confidence, things like that, also is a real setup for them to think that they're above kind of the rules of conduct and ethics and behavior, and it can just be an absolute nightmare.

1:01.5

It can be, and this is the exact opposite of somebody with

1:04.0

humility that has high performance and and this is a situation where like you said

1:08.9

it's somebody that's confident, prideful and that could get them into a lot of trouble.

1:13.0

The very things that makes them succeed in the performance front could be their undoing

1:17.4

if they're not careful.

1:18.9

So we've got Larry Wilson with us to help guide us through this discussion.

1:22.1

Welcome Larry. Hey Larry. Okay last month we talked

1:25.3

on the show about what to do we work for a bad boss. This is kind of the flip-flop

1:30.4

what to do when you've got that classic bad boy kind of employee?

1:35.0

Somebody whose behavior is a problem even though their performance is strong.

1:41.0

You must have dealt with this. What was it like?

1:44.3

Well first of all it's super easy to handle if they just have bad behavior. Then you just

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