Welcome to the Articharm podcast where we break down the science of powerful communication and winning mindsets so you have the cheat code to succeed with people every episode is jam packed with actionable steps to unlock the hidden superpowers inside of you level up with us each week by listening to interviews with the best in business psychology and relationships we distilled thousands of hours of research in the most effective tools and the latest science so you can start winning today let's face it in order to be seen heard your communication needs to cut through the

noise and we're going to show you how I'm AJ successfully recovered introvert entrepreneur and self development junkie and I'm Johnny Zubak former touring musician promoter rock and roller and co founder here at the articharm and for the last 15 years we've trained thousands of top performers and teams from every background we have dedicated our lives to teaching men and women all they need to know about communication networking and relationships you shouldn't have to settle for anything less than extraordinary all right today we're talking with Dr.

Karen Gordon she's the CEO and co founder of dk leadership a global leadership coaching company whose purpose is to develop great leaders she's also the best selling author of the book the three chairs how great leaders drive communication performance and engagement

now Johnny we talk a lot about emotional intelligence on the show but we haven't often broken it down into the five critical skills that you need to grow your EQ I agree and the way that she had put it in the book I was instantly engaged it crystallized a few ideas that I think

have been floating around in the emotional intelligence space for quite some time but not articulated in the way that she had we also share how to get valuable feedback from others peers mentors and even your boss to grow your EQ as well as the surprising difference between arrogance and confidence when it comes to leadership so you're going to want to stay tuned for our breakdown of EQ welcome the show Karen thank you so much

and we're excited to talk about leadership and I know it's something that johnny and I hear a lot of questions around especially with our clients who are now moving into leadership roles in their career

and it's one of those areas where there isn't training in school of course a lot of times we get placed in these leadership roles without a clear understanding or even witnessed good leadership right so oftentimes we have bad bosses we have mentors who maybe don't

have strong leadership skills and now we're in a role where we have to lead people so we're going to unpack the science of great leadership today and I'd love to just kick this off to hear a little bit of how you got involved in leadership training and what leadership really means to you my story into leadership development is kind of an interesting one so my doctorates in marriage and family so I'm actually registered there because I still practice one day a week people actually often asked me if I still practice but I do for a lot of reasons I still do one of them is I just love it but I started my work 25 years ago I was my early 20

and I was asked by a local doctor to set up a practice within his medical center and because I was so young I was 22 at the time and I had all these teenagers is my clients and I learned very quickly that a lot of therapists don't like working with teenagers it's a niche market they're very particular and I love young people I love their curiosity and their passion and because also my focus was very solution focused I love to address what's the problem let's try to fix this head on and so people saw results really quickly and so the word got

out 200 doctors started sending me their patience and my practice literally exploded and so in Canada I became quite well known as being a teen expert or a millennial expert and I started doing speaking tours across the country and

companies with sponsor my work and it was all super fun and it had television I was telling Johnny I had a music talk show worked with all the record labels as a psychology music talk

show and it was all around kind of teenage some millennials and so I did that for the first 10 years and then it was really

interesting when millennials hit the workforce. I started getting calls from companies and it was

the companies that were sponsoring my work. So the Pepsi's and Microsoft's and the e-harmonies.

So these companies that I was working with, I started getting calls from those CEOs and the

senior leaders saying, Karen, your doctorates in systems, family systems, could you apply what you

know from family systems into the workplace? Because we're now hiring millennials and we don't

understand them. We don't know how they need to be managed. Managers are having a major retention

problem. So I thought, you know, why not? I love people. So I'll just kind of transfer that

knowledge. And I found it was actually pretty easy. I mean, people are people, right? So,

so I started working with companies of all sizes, a lot of family businesses,

Fortune 500 companies on really helping their managers manage millennials. And as I dove into

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