496. PEOPLE Over POLICY, Customer Service RANT!

Fullerton Unfiltered

Brian Fullerton

Education, Entrepreneurship, Business, Self-improvement

4.9 • 1.2K Ratings

🗓️ 12 April 2023

⏱️ 51 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today I wanted to share a practical story about awful customer service from the Airlines and how it relates to treating people right. When your company starts dictating procedures based on policy, you know you may have missed the ball on caring about your core asset, the customer.

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Transcript

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0:15.3	expensive equipment clean and safe, or just get the most out of your machines, Ballard has
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0:26.1	Jump on our easy to use updated website at ballarddashing.com to get your gear ordered today.
0:32.6	Now get out there and make it your best year yet, Ballard!
0:45.4	You're now listening to the Fullerton Unfiltered podcast straight forward, no nonsense business
0:51.4	advice.
0:52.3	Completely unminny money and phone.
0:56.2	Open your filter.
0:57.4	Throw your business.
0:58.4	Now, here's your host, Brian Fullerton.
1:00.7	Hey what's going on guys?
1:02.0	Welcome to another episode of The Fullerton Unfiltered Podcast, it is your host Brian
1:05.4	Fullerton here, hanging with you guys and good morning.
1:07.6	Well, hope you guys are doing well, wanted to talk about some near and dear topics on my
1:12.6	mind, which there is two things that really get me going and the morning, get my blood,
1:17.1	Boilin and number one is there's two things I really love to talk about.
1:21.5	Number one is marketing.
	...

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