485: Power Talk Friday: Claire Jefford: Rock the Consult

A Well-Designed Business® | Interior Design Business Podcast

LuAnn Nigara

Arts, Business, Design

4.9 • 810 Ratings

🗓️ 22 November 2019

⏱️ 86 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Welcome to Power Talk Friday! Claire Jefford joins us on the show once again today! Claire is an interior decorator, business coach, leader of the designer Facebook group Interior Design Business Strategies, a vlogger, and author of a chapter called Managing Client Expectations in LuAnn's second book, A Well-Designed Business, The Power talk Friday Experts, Volume 1. In today's episode, Claire takes us through her initial process. She shares her wealth of information about the best practices for handling all aspects of consultations with clients. Listen in today to learn how to set the tone for success right from the outset. Claire started her award-winning decorating firm in 2011, and in 2017, she started a second business as a business coach. She is passionate about having organized processes, marketing, and creating videos. She was voted #3 Top Influencer in 2018, and she runs an active Facebook group called Interior Design Business Strategies, with more than 3000 design professionals from around the world. Tune in now for more! Show highlights: Being upfront about the way that you work. Managing your clients' expectations, educating your clients, and communicating effectively. Claire talks about her templated email system. Setting the tone right from the start. Claire always asks for payment upfront for consultations. Keeping clear logs of everything. 3-D design is the way to go! Claire talks about what she brings with her to consultations. Helping people as much as possible in two hours. Clients like structure. You have to let your clients know what you do. Little things can go a long way. Confidence is key! Claire has some fabulous packages available. Claire explains what WidWil is all about. Previous episodes mentioned in the show: Maria Killam #58 Fred Berns #174 John and Theresa Dorlini (Circle Design Studio) #380 Claire was previously in episodes #237 and #325 Links: Website - https://clairejefford.com/ Facebook: https://www.facebook.com/clairejefforddesigns/ Facebook Group: https://www.facebook.com/groups/interiordesignbusinessstrategies/ Blog post Claire mentioned in the show: https://clairejefford.com/3d-renderings-for-interior-designers/ The Initial Phone Call: 5 Must-Ask Questions - https://clairejefford.com/initial-phone-call/ Kirsch: kirsch.com Article: welldesigned.article.com LuAnn Live: luannlive.com LuAnn's Favorite Resources: luannnigara.com/resources

Transcript

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0:00.0	Are you looking to build an exceptional team? Our hiring toolkit bundle at Luannigara.com
0:06.6	forward slash store is your comprehensive source for success. Craft compelling job descriptions,
0:13.8	know the right interview questions to ask, and implement a thorough evaluation process so you
0:19.0	get the right person. These were developed in collaboration
0:22.0	with my cousin Eileen Hahn and based on her 40 years of experience in building exceptional
0:27.2	teams, plus my insights from 1,000 plus interviews, our toolkits are tested and proven. Whether you're
0:35.0	scaling from 1 to 3 or from three to ten or from ten to
0:38.5	twenty, the hiring toolkit bundle provides the guidance that you can use to plan your
0:44.5	hiring strategy effectively. Go to Luannigara.com forward slash store and invest in your success
0:51.7	by investing in the success of your team.
1:06.9	Welcome to a well-designed business. My name is Luann Nigara, and I'm so glad you found this podcast.
1:13.0	Together with my husband Vince and our partner, Bill, we have grown our company Window Works from the ground up.
1:19.0	So I know and I understand the challenges you face in running your interior design business.
1:24.6	I also know that your talent alone isn't enough to ensure your success.
1:30.1	So on this podcast, we talk about strategies and practical steps that help you grow your business.
1:36.5	But make no mistake about it, we have our share of fun here too.
1:40.2	Mix in with those aha moments that I love so much. This isn't fluff.
1:44.7	Nobody has time for that.
1:46.4	Whether you are a new interior designer or a season designer, I am here to help you create
1:51.9	and to manage the kind of interior design firm that you dream of.
1:55.8	It's straight talk and it's action.
1:58.0	Are you ready?
	...

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